System76System76 proudly engineers and manufactures premium Linux computers and keyboards at our factory in Denver, Colorado. Our user-driven products, alongside Pop!_OS, give creators, makers, and builders the means to bring forth the future.
System76 (system76.com) has 412 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Alex B.
I haven't received my product yet despite ordering it 2 weeks ago. I have received no updates after "Awaiting fulfillment".
Response from System76Oct 5, 2026
Hello! We're sorry for the delay! We have located your order and will have it shipped out today.
Joshua S.
you sent me the wrong battery
Response from System76Sep 3, 2026
Hello! We've opened a ticket and provided a shipping label to return the battery so you should have that in your email. The batteries are specific to the model, so we sent you the correct part information as well. Hope that helps!
Mari L.
What an incredible disaster. I sent my laptop in for repair due to issues the board was having with RAM. Not only did they fail to repair the issue over the month and a half the laptop was in their care, they also mysteriously managed to break one of my 32GB RAM sticks in the process, a stick which is currently worth $500. They attempted to charge me to replace the stick they broke, despite the fact that they tested it and verified that it was working earlier in the process. How convenient that during a massive RAM shortage, they managed to end up with a broken RAM module. Needless to say, I won't be giving them another cent. Utterly unprofessional, to have the gall to charge a customer for a (very expensive) part you broke while it was in your care.
Response from System76Aug 31, 2026
Hello, We’re sorry this repair and diagnosis left you feeling this way. We want to reassure you that our team would never intentionally damage, retain, or benefit from a customer’s hardware. Our technicians approach every repair in good faith and document their testing throughout the process. In this case, the technician first tested the system with multiple known-good RAM modules in both single- and dual-channel configurations. The system passed memory testing with those modules installed, which indicated that the motherboard and RAM slots were functioning properly. When your original RAM modules were then tested, one of them was found to be faulty. That finding was communicated to you, along with an option for replacement. We recognize that the length of this repair and our communication throughout the process could have been better. A month-long repair experience is not what we want for our customers, and we are reviewing what caused the delay so we can address it. We’re sorry we did not provide a better experience here, and we appreciate you bringing these concerns to our attention.
MD
Did not fulfill order
Response from System76May 4, 2026
An error on our website made the pricing appear that the $7,399 computer was free. Since you proceeded to checkout for a free computer, your order was cancelled and refunded. You can now proceed to checkout with the correct pricing. Website errors are inconvenient and we try our best to avoid that with pricing, but this was an honest mistake and we cannot give away free computers. We will fulfill your order once the computer is paid for.
tv T.
Laptop came defective, I asked for replacement right away but was told I had to pay customs duties again which was extremely expensive, so I just ended up being left with a premium priced hunk of junk that never got any use, I will never buy from this company again and will highly recommend looking elsewhere :(
Response from System76Apr 9, 2026
Hello! Thank you for the feedback and sorry about the duties/taxes. We don't collect that or have control over it, but it is possible to get a refund after the delivery if customs is made aware that it was billed twice for one sale. We hope to have you as a customer one day in the future.
Carl
I bought a System76 laptop and I am extremely disappointed. The fans are loud and ramp up abruptly, even when the CPU cores are cool, and the behavior is far worse than comparable models from Dell, HP, Lenovo, or Acer. This happens on both Pop!_OS and Windows, so it feels like a firmware or EC fan curve problem, not an OS issue. There are no meaningful firmware updates to fix it, unlike other manufacturers who regularly release BIOS and firmware updates to improve thermals and fan control. Customer support made the experience worse. System76 advertises that their machines can dual boot Windows, yet when I raised problems on Windows they refused to help, telling me, "Again, we do not support Windows. I have no comments on anything to do with your experience in Windows." That is unacceptable when Windows is advertised as supported on their product pages. Even on Pop!_OS the laptop crashes frequently, the fans are still excessively loud, and the Windows keyboard utility does not work properly. Windows 10 and 11 sleep mode does not work, and hibernate mode works sometimes while other times it fails to work. For a laptop in the $3,500 to $8,000 range I expected polished firmware, stable software, and competent support that would investigate hardware/firmware level issues. Instead the hardware feels unfinished and the support team would not escalate or offer technical explanations or solutions. I cannot recommend System76, and I would spend your money with Dell, HP, Lenovo, or Acer if you want quieter operation, better firmware support, and reliable dual booting.
Response from System76Feb 11, 2026
Thank you for the feedback. In some cases we can offer Windows drivers to support a dual boot scenario but we don't offer official Windows support and we apologize if that's what you were expecting. We will take your thoughts into account. We appreciate you giving our products a try!
Chad N.
build quality is horrendous. just finished paying it off, and about to throw it in the trash
Response from System76Jan 8, 2026
Hello, we're sorry to hear you feel that way about your computer! We don't have any tickets associated with your name but we would've offered a 30 day return if you're unhappy. If there are any issues support can address with you, please reach out to support.system76.com and we'll get back to you as quickly as possible.
Robert S.
Very bad fan noise on Darter pro. I had to return it ... very time consuming.
Response from System76Dec 15, 2025
We're sorry to hear about your experience. We will review your case to see where we can improve.
