System76Reviews of system76.com

Fifth computer from System76 and they've always been easy to work with. Only hiccup was really my fault. I decided to change spec (more RAM) next day. Customer support was very helpful, but for some reason they weren't able to just roll it right into the order, which would have been nice. Still waiting for the RAM to arrive separately, which isn't a big deal but is something to deal with. Also wish they had stronger ties with my institution (UCSF Medical School), which would have made things easier on my end bureaucratically. Pretty sure institutions are unlikely to reach out to them (I've suggested they do without success). So I think it's up to System76 to promote themselves proactively to institutional buyers. Pretty sure there are many others where I am, for instance, who might buy their machines but won't because it's not in the standard list of institutional suppliers (Dell and Apple).

For the most part... The new POP 24. with Cosmic from System 76 has been very satisfying with some very strong points -- especially the ability to encrypt the hard drive. The product was delivered in the time as promised and in good condition. Small but negative thoughts: the key board could be more robust since the keys do not feel solid under the fingers when touch typing. Other small things that I hope will be solved in time (NOTE: if some of these exist, it has certainly been difficult to find the correct settings.) Small things: 1. it seems impossible to disable the touch pad completely so the cursor jumps when typing quickly if your thumb hits the touch pad. 2. It would be much more convenient to be able to arrange the items on the desktop to suit personal needs instead of being locked into Cosmic's very rigid grid. Aside from these small points, I would certainly recommend this laptop and Cosmic as a desktop.

I went to order a power supply cord for my Thelio Pro but it wasn't listed where I expected, so the wrong part # was ordered. Now you have the expense and I have the inconvenience of a return / exchange. A lot of trouble would be saved if the right accessories were listed right with the computer. Even better, if your ordering system knew what goes with what.

System 76 support people are very knowledgeable and really helpful. It would be better if the computer did not need support in the first place.

The operating system is awesome! The laptop seems great except that the charger/screen make a high pitch whining noise that is very irritating as a design flaw in the power circuitry. The inductor/capacitor resonance of the power circuit in the laptop operates around 17-18 kHz, just at the higher end of human hearing, around the same frequency as a mosquito's wings. Very annoying!

I felt very low customer service support. It was very cold and not really helpful and support it with the customer. Very technical and very indifferent

Allwas good

Good experience, but I'm docking a star because when I asked to correct my shipping address, they canceled my order instead, so I had to go redetermine the part number I needed and create a new order. Also, your website is surprisingly hard to use on an iPhone.