Support PetsReviews of supportpets.com

Got my ESA letter quickly via email. Not long after I got a package from them with a certificate wallet card, a vest and some other items. The vest was the wrong size. I called and they seemed very helpful and provided me with a RMA and I sent the too small vest back. According to the RMA 2-3 is required before the replacement arrives. 3 weeks have past, emails and calls don't get me anything other then we will look into it and get back to you, except they never get back to you. I would not recommend Support Pets. Update: So you should update your RMA document to say 4-6 weeks as well as letting your support people know that as one had no idea what an RMA even was, the other said someone would contact me and I am still waiting for that call.

Having a difficult time getting answers on when I’ll receive my letter after almost 2 weeks since the order, despite multiple attempts to reach out. I have no idea what to now and hate having to leave a negative review. The one star is because that is the minimum and because I do think the customer service was attempting to support, though their ability to provide meaningful answers seems very limited. Edit: Yes, I had to follow up multiple times in a 2 week period to continue pushing urgency and still getting no timeline update. To be clear - this wasn’t necessarily the customer service reps - it’s the whole model of how the time tracking and updates process works for SP. The matter was handled *after* I cancelled the order 2 weeks in and opted for a refund, at which point I got the ESA letter 6-8 hours after. The stress and time delay with no end in sight led me to be approved for and seek this service elsewhere - which came through within a day and no hassles. I still am moving forward with the refund. SP, that review does signal a lack of acknowledging that the process to receive services and products is faulty when there is such a backlog, and while I can sympathize with a sudden overwhelm, it cannot be put on the customer to simply deal with it.

Was fast and easy. Thank you!

I wanted everyone to know this order was cancelled, and my money has been refunded. The whole amount. I am very pleased. I just got an email that they supposedly canceled my order and refunds will take 7 to 10 days. We'll see. I will update this review if this happens. I don't believe many of these good reviews. Fortunately, I used my AmEx card to order things and when they kept asking me if I wanted to add this thing or that thing, I knew I was being rooked. I called AmEx right away after I tried calling Support Pets and canceling. Got the run around from SP and am getting all kinds of emails about how happy I will be with my SP stuff for my dog. Filed a complaint with AmEx today. Be cautious whenever anyone keeps offering this thing or that thing after initial purchase.

So its helpful when i go to a place im able to have my pet since he helps me out so much with my anxiety he is always there be lost without him

While I received my document quickly, my name was listed incorrectly. I reached out to support (which is only email and chat) and received a quickly reply that they would fix the problem but then went dark for 2 weeks. It was only after I gave them a 1 star review that I finally received the correct documents. Happy to have the documents finally but the process of getting them was not ideal and could have cost me housing.

They helped make my entire process go smoothly , this insures to protect me and Max! I also like that they offer so many helpful training aids to assist insure a successful outcome with Max's behavior with home training.

It was quick and easy to renew. Stan is truly a support cat.