Support PetsReviews of supportpets.com

Response from Support PetsOct 8, 2026

Hi there, thank you for sharing this, and we're sorry about the frustration and surprise with the charge. We do have many different items, bundles and packages with different prices and we'd like to look into what happened and help you directly. Our customer support team is available 24 hours a day, so please send an email to [email protected] or click the "chat" on our website, and we'll be glad to assist you. Count on us!

Response from Support PetsAug 15, 2026

We're sorry to hear that you had this experience. We would have been happy to look into your concerns, but unfortunately, we weren't able to locate an account or purchase matching this review because no identifying information was provided in response to our verification request. Without those details, we're unable to confirm the account or investigate the specific situation described. If you are a Support Pets customer and need assistance with a PetScreening request or any other part of your documentation, please reach out to our Customer Experience team directly. We'll be happy to review your account, answer your questions, and see how we can help. It's always a pleasure to assist our customers and work toward a solution whenever we can. Count on us

Response from Support PetsAug 9, 2026

We would like to clarify that Support Pets is a legitimate business that has been providing services to customers for more than a decade. The evaluations and documentation we provide are handled by legitimate, licensed healthcare professionals, and we do not misrepresent our services or intentionally provide false information. Thousands of customers have successfully used our services over the years, and we take concerns about documentation and provider credentials seriously. Since a real name, email address, phone number, and order information was not provided, we areunable to verify the experience or review the specific documentation you referenced. If you have concerns about your documentation, provider credentials, housing requirements, or a refund, we encourage you to contact our Customer Experience team directly and provide your order information. We will be happy to review your case, address your questions, and assist with any legitimate concerns. Count on us

Response from Support PetsJul 23, 2026

Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. After reviewing your account, we'd like to clarify a few points. The documentation issued through our service was not determined to be invalid. Rather, your housing provider requested additional verification through its own third-party screening process. Our team promptly began assisting with those additional requirements, remained in communication with you throughout the process, provided updates, and continued working toward a resolution as your case progressed. We understand that the timing of the verification process was frustrating, particularly given your housing needs. Unfortunately, because your refund request was submitted more than one year after your original purchase, it fell outside our published 6-month refund policy and could not be approved. While we regret that we were unable to provide the outcome you were hoping for, we respectfully disagree that meaningful assistance was not provided. Our team remained responsive, investigated your concerns, and continued working with you throughout the verification process. We appreciate the opportunity to address your concerns and wish you the very best moving forward.

Response from Support PetsJun 12, 2026

We’re sorry to hear about your experience and understand how stressful housing-related situations can be. While we’re unable to review the specifics of your case based on the information provided in this review, we do want to clarify that Support Pets is a legitimate service that has helped thousands of customers obtain ESA documentation for housing accommodations across the country. Our documentation is issued by licensed healthcare professionals following a clinical review process. It’s also important to note that individual landlords, apartment complexes, and third-party screening companies such as PetScreening may apply their own review standards or request additional information beyond the initial ESA documentation. Those requirements can vary from property to property and are outside of our direct control. We appreciate your feedback and are sorry the process did not meet your expectations. If you would like us to review your situation directly, please contact our Customer Experience team with your order details so we can assist further. Count on us

Response from Support PetsJun 2, 2026

We're sorry to hear about your experience. However, we would like to clarify that ESA documentation issued through our service is prepared by licensed healthcare professionals and is successfully used by thousands of customers for housing accommodations across the country. Individual housing providers may have their own verification procedures or additional requirements, which can vary from property to property. Regarding refunds, different cases can have different circumstances, timelines, and account histories, which may affect how requests are reviewed and processed. Asking customers to reply to an existing email thread is often necessary to ensure the team has the complete context of the case and can assist more efficiently. We would be happy to review your concerns further. Please contact our Resolution Team through the chat on our website or by email at [email protected] so we can investigate your case directly. Count on us

Response from Support PetsJun 5, 2026

We're sorry to hear about your experience. However, we were unable to investigate the specifics of your case because we requested additional information, including order details, and did not receive a response. We would also like to clarify that ESA documentation provided through our service is issued by licensed healthcare professionals and is successfully used by thousands of customers for housing accommodations. Individual landlords, apartment complexes, and third-party screening services may have their own policies or requirements, which can vary from property to property. If you'd still like us to review your situation, we'd be happy to assist if you provide the requested information. Count on us

Response from Support PetsJun 5, 2026

We're sorry to hear about your experience and the difficulties you encountered during your housing search. After seeing your review, we reached out and requested additional information so we could review your case and better understand what occurred. Unfortunately, we did not receive a response, which prevented us from investigating the matter further. Our team strives to provide timely communication and support throughout the process, and we would still be happy to review your concerns if you choose to contact us with the requested details. We appreciate your feedback and wish you the best moving forward.