Support PetsWe are Emotional Support Animal Specialists, connecting our customers to licensed medical doctors who will evaluate them to see if they qualify for an Emotional Support Animal.
Support Pets (supportpets.com) has 2,231 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Donna
Paperwork was great. Only problem, registering the tag never went thru. Ordered another one for the other dog, and same problem.
Response from Support PetsOct 1, 2026
Thank you for the review, Donna! We're glad the paperwork was great, and we are so sorry about the tag registration trouble. Please email us at [email protected] or click 'chat' on our website so we can resolve this for both of your dogs right away. Count on us
Judith W.
Organized and this is second time ordered for Pet.Saved a lot of challenges with Apartment rent and money saved. I feel confident when take my pet with me. Thank you Judith Wrege
Response from Support PetsAug 2, 2026
Thank you for your kind feedback, Judith! We're happy to hear our service has made things easier for you and your pet while helping with your housing needs. We truly appreciate your trust and are always here to help
Kira E.
It’s easy to set up but I wish after the initial setup of ESA that renewal would be a little cheaper.
Response from Support PetsJul 1, 2026
Thank you for your feedback! We're glad to hear you found the setup process easy. We also appreciate your suggestion regarding renewal pricing. Customer feedback like yours is valuable, and we'll be sure to share it with our team as we continue looking for ways to improve the experience for our returning customers. Thank you for choosing Support Pets!
Michelle P.
Communication was easy
Response from Support PetsJul 1, 2026
Awesome! It is a pleasure to serve! Thanks for your trust and support
Pat K.
I would have preferred to get an actual written ESA letter in the mail. But, I guess the download on my phone will have to do. Thank you for your help with this matter. Patricia Kester
Response from Support PetsJun 1, 2026
Thank you for your feedback, Patricia! We're glad we could help. If you'd prefer a physical printed copy of your ESA documentation, we do offer that option. Please contact our Customer Experience team through the chat on our website or by email at [email protected], and we'll be happy to assist you with obtaining a mailed copy of your documents. Count on us
V H V.
Fast response time and received my letters quickly. I love the company....but I order the support package with the vest and all and have yet to hear anything about it?
Response from Support PetsMay 13, 2026
Thank you so much for your kind words! We’re glad to hear you received your letters quickly and had a positive experience with our team. Regarding your support package, please contact our Customer Experience team through the chat on our website or at [email protected] so we can check your order status and assist you further. Count on us
Judy B.
Vest is wrong size. Still trying to correct.
Response from Support PetsApr 27, 2026
Thank you for letting us know, and we’re sorry for the inconvenience. We’d be happy to help get the correct size for you. Please reach out to our support team so we can review your order and assist with an exchange as quickly as possible. Send an e-mail to [email protected] Or click the "chat" on our website. Count on us
Heather L.
Issues with the app in beginning. Tried to get deluxe package add on and app kept spinning.
Response from Support PetsApr 16, 2026
Thank you for your feedback! We’re sorry to hear you experienced issues with the app at the beginning. We understand how frustrating that can be. If you still need assistance with any add-ons or your order, please reach out to our support team and we’ll be happy to help complete everything smoothly. Send an e-mail to [email protected] Or click the "chat" on our website. Count on us
