Support PetsReviews of supportpets.com

Response from Support PetsJul 1, 2026

Thank you for your feedback and for being a valued long-time customer. We sincerely apologize for the mix-ups and any confusion regarding your renewal pricing. We truly appreciate your continued trust in Support Pets, and we'll share your feedback with our team as we continue to improve the customer experience. If you have any questions about your renewal or pricing, please don't hesitate to reach out to our Customer Experience team, we'll be happy to assist. Thanks for your trust and support

Response from Support PetsJun 6, 2026

We're sorry to hear that this was your impression of the service. However, we'd like to clarify that ESA documentation issued through our platform is prepared by licensed healthcare professionals following a clinical review process and is successfully used by thousands of customers for housing accommodations across the country. The fact that a document follows professional formatting standards does not make it "generic" or invalidate its legitimacy. Housing providers and third-party screening companies may have their own verification procedures or additional requirements, but that does not mean the documentation itself is invalid. We also note that we were unable to find any indication that you contacted our Customer Experience team regarding these concerns. Had you reached out, we would have been happy to review your situation, answer questions about the documentation, and assist with any verification requests. We appreciate your feedback and wish you the best moving forward.

Response from Support PetsApr 29, 2026

That's exactly what we aim for, Zac! A hassle-free service to help those in need Thank you so much for trusting and choosing us

Response from Support PetsApr 25, 2026

Thank you for your feedback. The total cost is displayed during the checkout process before completing your purchase, based on the options selected. We understand how important transparency is, and we’re always working to make this as clear as possible. If you have any questions about your order or charges, please contact our support team and we’ll be happy to review everything with you. Send an e-mail to [email protected] Or click the "chat" on our website. Count on us

Response from Support PetsApr 20, 2026

Hi there ESA documentation is issued per individual, based on the information provided in the completed questionnaire and the evaluation by the licensed professional. That’s why the document reflects a single name. If you need documentation for an additional person, please contact our support team and we’ll be happy to guide you through the process. Send an e-mail to [email protected] Or click the "chat" on our website. Count on us

Response from Support PetsMar 28, 2026

Thank you for your feedback. We understand your concern. Our goal is to offer flexible options so customers can choose exactly what they need, rather than bundling everything into a higher base price. We appreciate your input and will keep it in mind as we continue improving our service.

Response from Support PetsFeb 12, 2026

Thank you for the suggestion! We truly appreciate feedback like this—it helps us improve. We’ll certainly take your comments into consideration as we continue enhancing the account and document access experience.

Response from Support PetsJan 24, 2026

Hi there! If you have any questions or need assistance, please don’t hesitate to contact our customer support team—We're always here to help. Send an e-mail to [email protected] Or click the "chat" on our website. Count on us