Support PetsReviews of supportpets.com

Very fast and sufficient

I paid for the service and had to take the intake form multiple times. Received emails to renew my ESA letter when I never received the first one. It’s been weeks with bland responses regarding my letter such as “this has been escalated and we are working on it”. Now I’m not getting any response. I’ve asked for a refund and they keep stringing me along. This has delayed my ability to move with my ESA animal. It will incur high fees for me to move with my animal and overall I do not like the service. I want a refund.

Had no issues with ordering my Support Pets documents. Came as a PDF File and downloaded them and put them in my safe for safe keeping if I need them.

This company is awful. They’re scammers. If I could give negative stars I would do so. Somehow when it came time to “renew” my ESA docs they just charged me without approval, and then I never even received the docs charged for. I have tried reaching out multiple times to no avail. When I have had issues with other things in the past the staff is awful, they talk in circles and never have answers. BEWARE do not spend your money here. I’m now out $100 for no reason. They are the shadiest company I have ever dealt with.

I meant to order a harness How can I do this now??

I received my paperwork very fast!. Paid the extra $35 for he tag but never received that

Tag was cheap and broke already

I have been waiting 5 days for a response back from Support Pets on my $99 charge I did not APPROVE, nor did I orchestrate myself! I kept receiving emails to renew my ESA but that if I let them expire, I would lose benefits and I was FINE with that! Instead, I see a pending charge for $99 and I am so distraught about this because I ask chat, they create a ticket, I send an email and they tell me 24-48 hours and the last TWO DAYS I have emailed asking for an update and have received NOTHING in return! Support Pets this is completely unethical and not professional! I have been more than patient past your 24–48-hour mark. It has been 5 DAYS! Your customer service is 24/7! I want a response back!! Please make this right!!! In response to the reply: That’s because the ticket was already closed and I don’t appreciate being portrayed as a liar. The same day as your reply, I received a response FINALLY that the charge was reversed and did not hit my account. Which it did NOT thankfully. The same customer service respondent said I was now removed from auto-renew. I never should have been on auto-renew not to mention you should have a profile for me to log-into and you do NOT. So, I have no way to check my documents even if they were current, card on file, nothing. I don’t find it very fair that someone has to rely solely on customer service for their account and billing.