Jimy M.
It was fast and explained everything…
It was fast and explained everything easy.
Response from Support PetsJul 27, 2024
Thanks for your positive review! Enjoy every second with your ESA

We are Emotional Support Animal Specialists, connecting our customers to licensed medical doctors who will evaluate them to see if they qualify for an Emotional Support Animal.
Support Pets (supportpets.com) has 2,231 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Jimy M.
It was fast and explained everything easy.
Response from Support PetsJul 27, 2024
Thanks for your positive review! Enjoy every second with your ESA
Sylvia S.
It was an easy experience, it just takes longer than 48 hrs. But I would recommend
Response from Support PetsJul 27, 2024
Thanks for your positive review and recommendation! Enjoy every second with your ESA
JOANNA
I waited ten days for something they said would be in my hands in 24 hours. I thought there was more to the EMS than a letter signed by a physician. When my new landlord said, "I need to see your ESA," I didn't know an ESA was nothing more than a letter. I had a letter from my doctor. I don't want to say the company is a scam, but if all you need is an emotional support letter ask your doctor for one. Save the money.
Response from Support PetsJul 27, 2024
Hi there You can request the letter to your doctor, health insurance or private companies like our. These options are all valid, connect customers with real doctors and help them live better, healthier lives. Our ESA letter is legitimate, was bought and delivered within the promissed time. For common sense, always remember to contact your landlord or apartment complex before buying the ESA letter. It is necessary to communicate and understand their policies and alternatives, before taking action.
Melissa B.
I didn’t receive my documents in the time frame promised and when I tried to email or call in it was extremely hard to get a hold of y’all. I was finally able to reach someone who did send it to be but the whole process took a few days.
Response from Support PetsJul 26, 2024
Hi there We apologize for any inconveniences we might have caused you. The process usually takes less than 48 hours, 99% of the time. It might take more then 48 hours if there is something wrong with the questionnaire that the customer filled up. Typos, wrong information, sent it from an outdated device and so on. We have a customer support that works 24 hours a day, via e-mail and chat. It's super easy and fast to contact us. Thank you.
Tina C.
Very easy to apply for the needed documentation for my pet. The time it took to receive the email to print the documents was impressive. Professional and answered my questions quickly. I will definitely use this service again. They know what they are doing.
Response from Support PetsJul 24, 2024
Thank you so much for your support and review! We are glad that our efforts are meeting your expectations. Enjoy it to the fullest with your ESA Thanks for trusting and choosing us
Carolyn
Once, I got the right email everything went smoothly.
Response from Support PetsJul 24, 2024
Awesome! Enjoy it to the fullest! Thanks for trusting and choosing us
Jill M.
Easy process. Great customer service. Fast delivery.
Response from Support PetsJul 24, 2024
That's our goal! A hassle-free, safe and fast service! Enjoy!
Nr
Simple and what I needed
Response from Support PetsJul 22, 2024
Awesome! Enjoy it to the fullest!