Starluck FlowersReviews of starluckflowers.com

Response from Starluck FlowersSep 9, 2026

Dear Madeline, We would like to clarify what occurred with your orders for the Alluring Mosaic Bouquet and Sunflower Beauty Bouquet. Both purchases had to be canceled because the delivery destinations were located outside the active coverage boundaries of our local partner florist network. We never keep customer funds for unfulfilled deliveries. Full refunds for both transactions were processed and released on our end immediately upon cancellation. Any extended timeframe to reflect returned credits is dictated strictly by banking clearance cycles and card issuer statement posting rules. We recommend contacting your financial institution's billing department to confirm the settled reversals. Best regards,

Response from Starluck FlowersSep 9, 2026

Dear Patricia, Thank you for sharing your feedback. We would like to clarify what occurred with your Plants Galore order. The cancellation took place because the recipient's address fell outside the active physical coverage zone of our local florist network in that region. When an address cannot be reached, our system immediately cancels the order, dispatches an automated notice, and issues a full refund right away so customer funds are never retained. The mentioned 5–10 business day window is strictly standard financial processing time for your card issuer to clear and post returned balances. Your reimbursement was completely finalized on our side upon cancellation. Best regards,

Response from Starluck FlowersSep 8, 2026

Dear Scott, Thank you for sharing your feedback. We would like to clarify what occurred with your Always on My Mind - Long Stemmed Red Roses order. The order could not be dispatched or scheduled for on-time delivery because no specific delivery date was indicated during checkout. When essential scheduling details are missing, our system immediately cancels the order and voids the transaction so customer funds are not captured. Your card was never permanently charged, and the pre-authorization hold was completely voided on our end right upon cancellation. Best regards,

Response from Starluck FlowersSep 8, 2026

Dear Mary, Thank you for your feedback. Your order for the Dream In Color Bouquet had to be canceled because our assigned local florist was unable to accept additional same-day delivery schedules for that date. As you noted in your review, our system immediately canceled the order and issued a full refund right away. We never retain customer funds for unfulfilled deliveries. The transaction was completely finalized on our side upon cancellation, and the exact turnaround for the funds to reflect on your statement is determined strictly by standard banking clearance cycles. Best regards,

Response from Starluck FlowersSep 8, 2026

Dear Kim, We would like to address your concerns immediately, but we are currently unable to find your transaction in our system based on your profile name alone. Please reach out to our team at [email protected] and provide any of the following details so we can trace your order: Full name on the order, Associated email address or phone number, Order reference number. Once provided, we will immediately locate your order and assist you further. Best regards,

Response from Starluck FlowersSep 8, 2026

Dear Clark, We would like to address your concerns immediately, but we are currently unable to find your transaction in our system based on your profile name alone. Please reach out to our team at [email protected] and provide any of the following details so we can trace your order: Full name on the order, Associated email address or phone number, Order reference number. Once provided, we will immediately locate your order and assist you further. Best regards,

Response from Starluck FlowersSep 8, 2026

Dear Abdul, We want to address your review regarding the Rosy Skies Bouquet. The cancellation occurred strictly because there was no active local flower shop within the required radius to safely complete fulfillment for that destination address. Our protocol when an address cannot be reached is to immediately cancel the order and release all payment authorizations. To eliminate any lingering holds or communication delays between banking systems, our team executed an additional manual refund push through our payment gateway today. Your financial institution will post the returned credit in accordance with their standard posting schedule. Best regards,

Response from Starluck FlowersSep 8, 2026

Dear Vanessa, We want to address the concerns in your review regarding your daughter's birthday flowers. When an order is placed online, our team immediately maps the recipient's address to our local floral partners to ensure a fresh, safe handoff. As explained during your follow-up call, this purchase had to be voided because there was no active local florist available to service that delivery radius. Holding customer money is never our policy. When fulfillment is unfeasible, our system triggers an instant cancellation and releases 100% of the funds back to your payment method. The full reimbursement was completed on our side upon cancellation, and your financial institution will reflect the credited amount following their standard posting window. Best regards,