Starluck FlowersReviews of starluckflowers.com

Response from Starluck FlowersSep 8, 2026

Dear Kevin, We would like to address your concerns immediately, but we are currently unable to find your transaction in our system based on your profile name alone. Please reach out to our team at [email protected] and provide any of the following details so we can trace your order: Full name on the order, Associated email address or phone number, Order reference number. Once provided, we will immediately locate your order and assist you further. Best regards,

Response from Starluck FlowersSep 8, 2026

Dear Valerie, We want to address your review regarding the Sunset Blooms Bouquet purchase. Holding customer funds is never our business practice. When an arrangement cannot be fulfilled, our automated system immediately triggers a cancellation and releases 100% of the funds back to your payment method. This complete refund was successfully executed on our end right upon cancellation. Any extended timeframe to reflect the credited balance is managed solely by your financial institution's settlement procedures. We recommend verifying the original authorization reversal with your bank. Best regards,

Response from Starluck FlowersSep 8, 2026

Dear Jake, We want to address your review regarding the Scarlet Wishes Bouquet. We send our sincere thoughts to your friend’s family during this time. This order was canceled within minutes solely because the daily cutoff window for same-day delivery had already passed for our partner shop in Athens, GA. In time-sensitive circumstances, our automated system immediately voids the purchase and dispatches a notification so you have immediate flexibility to explore other local options. We never retain customer funds for unfulfilled deliveries. The full refund was executed on our end upon cancellation, and any posting delay is determined solely by your bank’s clearing schedule. Best regards,

Response from Starluck FlowersSep 8, 2026

Dear Sarah, We want to address the details regarding your Simply Sweet arrangement. The cancellation occurred because hospital facilities maintain specialized delivery restrictions and intake rules that local couriers cannot always fulfill, meaning safe drop-off could not be guaranteed by our partner shop. Our representative’s mention of privacy policies merely pertains to internal operational agreements. We never retain customer money for unfulfilled deliveries. Your transaction was fully refunded at the time of cancellation, and to guarantee there are no processing holds between financial institutions, we executed an additional manual refund push through our payment gateway today. Best regards,

Response from Starluck FlowersSep 8, 2026

Dear Jacqueline, Thank you for the wonderful feedback! Ensuring a seamless experience is always our goal, but our true passion is the flowers themselves. How did the arrangement turn out once it arrived? We’d love to know how the fresh blooms held up and what the recipient thought of the design! Best regards,

Response from Starluck FlowersSep 8, 2026

Dear Matthew, We would like to address your review regarding your Full Of Love Bouquet order. This purchase was voided solely because the delivery location had no local flower shop available within its coverage radius to safely fulfill the order. Our strict protocol when an address cannot be reached is to void the transaction right away so no customer money is retained. To eliminate any potential processing delays between banking networks, we executed an additional manual refund push through our payment gateway today. Best regards,

Response from Starluck FlowersSep 8, 2026

Dear Michael, We would like to clarify what occurred with your Hugs and Kisses Bouquet with Red Roses order. This purchase was voided because there was no local flower shop available within the safe delivery radius of that specific destination. Our strict policy when an address cannot be serviced is to void the order and release all payment authorizations right away. To eliminate any potential communication delays between banking networks, we executed an additional manual refund push through our payment gateway today. Best regards,

Response from Starluck FlowersSep 8, 2026

Dear Rhonda, We would like to address your review regarding the Spring Has Sprung Mixed Basket order. This purchase was voided because the local flower shop in charge of fulfillment lacked the specific keepsake basket necessary to assemble the arrangement accurately without diminishing its presentation. When a key component is unavailable, our system immediately releases all payment holds. To verify that this transaction is completely finalized on all networks and to clear any potential bank holds, we executed an additional manual refund push through our payment gateway today. Your financial institution will post the returned credit in accordance with their standard posting schedule. Best regards,