Starluck FlowersReviews of starluckflowers.com

Response from Starluck FlowersAug 17, 2026

Dear Kari, We would like to clarify the details regarding your Whimsical Wonders Bouquet order. This purchase was declined because our local flower shop in that area hit peak operational volume for same-day delivery and could not fulfill the arrangement. When an order cannot be completed, our platform immediately initiates a full reimbursement. We double-checked your transaction status to confirm the refund was executed, and we have pushed the credit through our payment system once more today to eliminate any potential banking hold. Your financial institution will reflect the returned balance in accordance with their standard posting schedule. Best regards,

Response from Starluck FlowersJul 10, 2026

Dear Selyna, We would like to address your review regarding the cancellation of your Just Tickled Bouquet. This order had to be canceled because the requested location fell entirely outside the available delivery zone covered by our local flower shop partners. Our standard rule when an address is outside our delivery range is to issue an immediate cancellation and release the payment back to your account. To verify that this transaction is completely cleared and to avoid any system interferences, we have manually pushed your refund through our system once again. The funds will reappear in your balance in accordance with standard banking processing windows. Best regards,

Response from Starluck FlowersJun 7, 2026

Dear Rebecca, We would like to extend our condolences for the loss of your friend. Please be assured that we never intend to hold our customers' funds. When an order is canceled due to being outside our delivery zone, the refund is initiated on our end immediately. However, depending on banking institutions, the processing time for the funds to reflect back on your statement can take several business days, which is beyond our control. We note from your review that the full amount of $59.53 has now successfully cleared and is back in your account. Thank you for your patience during this process. Regards,

Response from Starluck FlowersJan 29, 2026

Hello Rachel! I have verified your refund on our end, and it is showing as successfully processed. Please take another look at your statement for "Starluck Flowers" to confirm it has arrived! The reason for the cancellation was that our local florist partner was unfortunately unavailable to fulfill the "Wild Child" arrangement for that date. I understand how important sending gifts from overseas is, and please contact me here if you have any other questions! Warmest regards,