Stanley SteemerReviews of stanleysteemer.com

I don’t understand the bad reviews Stanley Steemer received! Dave was the cleaners name and we also had him do our sectional and chair. What a difference! The furniture was so much brighter and carpet looks great. Dave did an exceptional job and Sarah who answered the phone when I called was very friendly. I highly recommend them.

verry disappointed with this company verry bad sevice the carpet looks the same at it was

Over the last 2-3 weeks, I have reached out to Stanley Steemer customer service 3 times to no avail. They have not responded to any attempt to resolve my issues. They engage in deceitful pricing and have not given any indication in any way that they intend to do the right thing. BUYER BEWARE. We were quoted by 2 different people from separate phone calls ~$770 for grout cleaning and sealing for 3 rooms and to clean 3 upholstered pieces of furniture. We agreed and set up a service date. When the technicians arrived, they told my husband they would have to charge us double for 2 of the rooms because "of how they were set up". That was the only explanation offered. our total price ended up just north of $1200, a far cry from the $770 originally quoted. I ended up writing an initial review to express our dissatisfaction with this, and I received a phone call from the local management team who told me that the problem is that the call centers do not adequately explain what constitutes a room. He said that a room is 15 X 20 or 300 sq ft, and that is the call center's fault for not relaying that. He said all he can do is apologize. When the technicians arrived at our house, they told my husband that the price was changed "because of the way you have it laid out". That is not a defensible definition. That puts the customer in the position of having to tell them to leave or telling them to clean only part of the floors to keep it in line with the quote. Neither of those should be the customers burden. Based on the information given me as to what constitutes a room, I pulled measurements of the rooms that they charged us double for. The technicians that came to my house labeled the mudroom as 2 rooms, a foyer and a laundry room. There is no delineation in the room, and the "foyer" is a small area where you step into the house from the driveway. It measures 6' across by either 7' or 9' depending on if you estimate to the front of the door frame to enter the kitchen area or the end of the door frame to enter the kitchen area. (I took multiple measurements to make sure I covered the range of possibilities to what they may have estimated.) The remaining portion of the room is 4'2" wide at the widest part (but even narrower where the double door refrigerator, front loader washer, and front loader dryer are) and either 20' or 21' feet long, depending on where their estimation started and ended. (See photos lalbed "Mudroom measurements #1, "End of 1st Mudroom measurement", and "Mudroom measurements #2".) The square footage of the "foyer" would be either 42 sq ft or 54 sq ft, and the "laundry room" portion would be 84 sq ft or 88.2 sq ft. Even if you add the larger of those figures together to get the total square footage of the space, it only comes to 142.2 sq ft, a far cry from the 300 sq ft that constitutes a room. It certainly does not meet the definition of 2 rooms. When I measured the entire room as a whole and used 6' as the width (even though it is smaller than 4' for a large portion of the room) by 28.2 feet, it still does not meet 300 sq ft for one room, much less exceed it. I also pulled dimensions on my kitchen and the dining area in it. (Photos also attached.) The total square footage of floor space treated falls at ~260 sq ft plus the pantry, which measures 4' x 3'8". The buffet and wine refrigerator were not moved and cover roughly 11 square feet. Once again, this does not exceed the limit of what constitutes one room, much less 2. Based on this information, I requested a refund for one of the rooms in the "foyer/laundry room" and for the "kitchen/dining area". This would bring services rendered closer in line with the quote that I was given. If the definition of a room is based on dimensions, which is particularly important based on an open floor space like what is in my house, then measurements should be taken to maintain objectivity and transparency. Subjectively saying something is 2 rooms without either of them exceeding the stated limits is misleading at best and outright fraud at worst. AVOID THEM AT ALL COSTS...BECAUSE IT WILL COST YOU IF NOT.

I received a quote for 2 bedrooms for $145. When the technician came, he told me that it would be $50 more because they would have to bring the equipment up the elevator! Also, a closet in the bedroom would be an additional fee. This place is a rip off. SHAME ON THEM!

I recently hired Stanley Steemer for a cleaning service, and unfortunately, my experience was very disappointing. We are listing our home for sale and wanted a deep clean on the floors to eliminate this cleaning for myself and to make the house look the best. The cleaning itself was rushed and lacked attention to detail. Despite paying for a deep clean, I noticed several areas that were still dirty, and some stains that should have been treated were barely touched. If the machine didn’t reach the area, it was not cleaned. As I spent my Sunday cleaning floors and scrubbing corners, in which I paid good money to have cleaned, I felt the need to write a review so others that are thinking they would make life a little easier will not make the same mistake as I did. I will not be using Stanley Steemer again and would not recommend them to anyone looking for thorough and reliable cleaning.

They did not show up as scheduled. They didn't call and stay in touch with me. I waited all afternoon for them and even moved furniture around so I could get my place cleaned. Poor communication. When they said that they were on the way, I went out front to meet them. No one ever showed up!

When I declined all their upgrades they left with the carpet soaking wet. Bait and switch.

Dave and Maurice cleaned my sofa today. They were so courteous and efficient so I would definitely recommend them for your cleaning needs!