Stanley SteemerReviews of stanleysteemer.com

If I could rate a zero I would. As always with a scam company, quote a price then want more money when they come. Then they hooked up to my neighbors water and started a big drama. Of course she added an $18 tip onto the bill too

If I could give this company zero stars, I would!!! They advertise a carpet cleaning special of $119 for 3 rooms and a hallway. The guy added something to the bill, not sure what but we ended up paying 145. Even though I paid more than the advertised price, they did a poor job cleaning my carpets. They look the same as before. I don't think they even applied any product to the rug, just water and steam. They didn't get rid of any stains!!!!! I ended up using my small green machine to get rid of the stains myself. These people are crooks. Don't use them unless you want to waste your money.

On July 15th Stanley Steemer came out to clean the carpets at our new home as a pre-move in precaution because we have grandchildren who will be crawling and toddling around on the floors. When we went back for our final walk through on the 17th before closing, the carpet was still wet and it had just begun to have a musty odor. I called Stanley Steemer and they agreed to come back the next day. The tech who came and the woman I spoke with to make the appointment both said the original tech had overwet the carpet, which was what caused the problem. But they said recleaning and deodorizing would fix it. It did not. The odor got worse. On the 19th, they came again with the manager, he said recleaning and deodorizing AND adding in sanitizing spray would definitely solve the problem. The carpet kept smelling worse. Finally got the franchise owner who had come to town to come back out on July 24th. He claimed to not smell it, and didn’t feel the dampness, but agreed to send out a Carpet Inspector, confirming for me who that was and that I’d be hearing from him. When we didn’t hear from the Inspector for a few days, we hired and paid for a local Carpet Inspector, same qualifications/training/certification as the original one hired by the owner. He came out on July 29th and examined the carpet. His official report clearly stated based on the physical examination and the evidence that the carpet was indeed still wet after 3 WEEKS and that the fault lay clearly with STANLEY STEEMER and NOT the homeowners. I spoke with the owner and let him know the inspection had been completed, shared the Inspector’s name and contact information with him and forwarded the report to him. Now we can’t get anyone to return our calls. The smell now permeates the home, we are having headaches from the smell and of course mold becomes a real concern. This is not a company to ever choose to clean your carpets based on our experience.

CASH STOLEN FROM MY HOUSE DURING AIR DUCT CLEANING. I recently purchased two services from Stanley Steemer (carpet cleaning and air ducts) and during the 10 minutes I stepped outside of my bedroom for the team to clean the air ducts in my bedroom, $170 was taken from a closed jewelry box on my dresser. I realized it within minutes of the team leaving as I had placed the cash, along with my phone, air pods, and other valuables in the jewelry box so they wouldn't be sitting out while I stepped out for them to clean the room and immediately contacted the number on my invoice. For the next few hours, I was transferred to multiple individuals at Stanley Steemer and advised that I needed to file a police report and the location Manager would contact me today following an inquiry with the servicing technicians. The West Allis location Manager informed me that he spoke to both individuals, and they have denied the allegation. Furthermore, he stated that because I have filed a police report (at the direction of Stanley Steemer) there is nothing further the company can do, and this is now in the hands of the police. I was hoping to avoid personally filling charges against the individuals, as they know exactly where I live, but will be left with no other choice but to do so, should I have to chase down corporate management further for this issue. I understand this is a small amount of cash, however, the fact that someone went into a closed jewelry box and took something out of it, while I was home, during a service I paid a lot of money for is something I cannot ignore. I partnered with Stanley Steemer because of their wide range of services and large corporate footprint, thinking I’m working with a trusted brand and partner, crossing off my “to-do” list and even purchasing additional services that I was excited to use, but instead I am now spending my time escalating nefarious conduct to the police, trying to get in contact with local management and being given the run around, and now spending my time taking it public. The time I have already spent on this is worth much more than what was taken from me, but I simply cannot ignore this gross violation of privacy and professional conduct from a bad egg in a massive corporation. I expect further action than a local Manager telling me “There’s nothing further he can do”.

DO NOT USE STANLEY STEEMER- They SCAM I put the order in for basic cleaning (absolutely no add-ons) and the guy showed up with that correct order (which the call center confirmed) and proceeded to scam their way into applying an upgrade. Their phone number goes into a call center and you have to argue your way into speaking to anyone besides the call center person who has no authority to do anything. The "manager" is basically a rude person that talks over you and declared that the order is meaningless...only what the guy can manage to sell you at the house is what matters. Even when the technician was told to stop from putting deodorizer on the floor (which he said was necessary or the carpet would smell from the cleaning!!) he continued to try to sell it, along with trying to sell cleaning more rugs even after being told no several times. What a racket....they have no integrity. The manager readily admitted he was not ok with the guy continuing to try to sell after he was told to stop but refused to do anything about it and hung up. They are horrible and the job they did on the carpet was terrible. They caused the carpet to buckle in several areas that now has to be stretched. The whole thing was a fiasco. DO NOT USE THEM.

STANLEY STEAMER Cleaned My Wallet: They took several area wool rugs in for cleaning. When returned, the rugs were still stained. The cost was $1,300. When I asked for a 50% refund, the representative who contacted me said they do not do refunds.

they gave me an estimate for $600 to clean the air duct and the dryer vent. They came in for two hours and they ended up charging me $1,669. In addition to $925 charge for two furnace, they charged me $20 per air vent for 25 vents. They never opened the vent or touched them. I do not know what was the $500 charge for. I called the office to complain three times, each time they said they will get back to me and the third time the manger will not answer my call. In addition to all this they messed up my air dryer vent, they plow the air from the outside vent and pushed all the lints deep in the vent and now there is no air going out from the dryer. They clogged my air dryer vent. Never use them again or recommend them to any one.

DO NOT USE THIS COMPANY IF YOU WANT RELIABILITY. I booked an appointment for my kids to get their carpets cleaned on their new home purchase before they moved in; the appointment was for today and the kids waited 6 hours (appt. Between Noon-6pm) at 6:20pm kids called me as no one had showed up. Called the 800# and a rep told me that someone called me at 4:32pm and cancelled as they had an emergency. We all checked our phones, no messages, no missed calls, no voicemails, just a pure no show. Thanks for messing up the whole move plan for us! The Rep could have cared less and told me it would be a week before they could get back to us again. Don’t waste your time. Sounds like someone was done for the day and ready to go home. Horrible customer service-no show-no call-no service and leaves you hanging! NEVER AGAIN! DON’T EVEN CALL!