Dawn R.
We hired Stanley Steemer to clean…
We hired Stanley Steemer to clean living room, dining room carpet, then hallway, kitchen and bathroom grout and two area rugs. The high traffic area is from the front door straight to the kitchen. Cost was close to $500. The tech named Calvin was personable. However, once the job was completed the high traffic areas was just a little bit lighter but as if I had try to clean it myself and the low traffic areas surrounding the where the area rugs were didn’t get clean enough to match the clean carpet that was under the rug. I was so disappointed. I couldn’t even sleep. I looked back on the website and saw the guarantee. I called and no hassle whatsoever they rescheduled immediately. Only thing is they assigned the redo to the same person, Calvin. He called me and was quite indignant! He told me nothing better could be done and that I needed new carpet! Then told me to call Stanley Steemer and tell them he wasn’t coming back! I told him to call his own boss and tell them that. I did call back, they were very empathetic and apologetic and sent a team, Mark and Keion. They came in inspected, took pictures and got to work REDID EVERYTHING. When the completed the job EVERY INCH was the same as the untouched carpet that was under the rugs! The high traffic area that the original team said could not get clean was cleaned by Mark and Keion!!! The carpet was as I thought it should have been in the first place. If any one asks my opinion I will tell them to request Mark because he seems to be seasoned, experienced and customer service oriented. I appreciated the fact that he did not treat me as if he and his partner didn’t see what I saw. I can also say that the office was friendly and gave zero hassle about rescheduling in a timely fashion but I will only use them again ONLY if Mark is available and will tell my friends and associates the same. This is regarding SS who services Avalon Park, Fl.