Stanley SteemerReviews of stanleysteemer.com

First, my technician was AWESOME! This has nothing to do with him. However, I made a reservation online, and never got a confirmation email. I checked my inbox, spam and deleted files - NOTHING. What I selected online for grout cleaning (3 rooms) and a rug was not what the technician had on his screen when he arrived. He couldn't clean my rug (their psi was too high?) so he wanted me to send it off for weeks for a price that was 4x the amount. With the grout cleaning, what I expected to get price wise ended up costing me literally double what I was expecting to pay. While the tech was very good, they still were unable to get the entire room completed. I used them back in 2021, and now I remember why I will never use them again. There are other companies out there that do an AMAZING job and don't charge as much money. I would not recommend them unless it's a last resort, or you want to pay a lot of money. Had I received an email showing me what I selected and realized it was wrong, I would have fixed it. Honestly, I would have hired another company because the price was insane!

Stanley Steemer arrived when they were supposed to and did a good job getting the stains out of the carpet in two rooms and a hall upstairs. The leader was relentless in selling me the upcharges and I ended up paying way more than I anticipated. The problem was that about 30 minutes after they left, I was sitting in the kitchen and looked up and saw a large water bubble in the ceiling, directly below one of the stains that they worked on in the room above. I called Stanley Steemer and sent pictures of the damage to the ceiling the next day. They had an incident manager call me and he immediately told me that they don't even use enough water to wet the carpet so there was no way that they caused the problem. However, when I walked on the carpet after treatment, my feet were soaked. He assured me that the leak must be from our pipes within the house and said he would come the next day to show me. He arrived and barely glanced at the damage in the kitchen ceiling. He went upstairs with his moisture meter and used it all over the room and didn't get a result until I directed him to the exact spot in the carpet that is above the leak in the ceiling. The moisture sensor immediately went off. He went outside and called someone and went back upstairs. When he called me upstairs, he showed me that the adjacent bathroom had a drip from the faucet and a drip when the toilet was flushed. None of these water sources was used during the carpet cleaning or in the days prior to their visit. They had nothing to do with what happened but this was his way of casting blame elsewhere. He also peeled back the carpet in a different corner and showed me that there was a water resistant pad under the carpet so there was no way that they were responsible and I had to have a leak somewhere. But there wasn't total coverage around the edge of the carpet so maybe they used to much water at the edge of the carpet by the stain and the water bled through. So to summarize, I asked if he was telling me that this leak in my pipes just happened to come about right after our carpets were treated and in the exact spot under where they focused on a stain in the carpet upstairs. He looked me dead in the eye and said yes. We are in utter disbelief that Stanley Steemer could cause this much damage and then gaslight me saying that it's a leak in our pipes. And no, there hasn't been an additional damage to the ceiling since that day last week. Being a national company, I would think they would want to stand by the quality of their service and make things right. I'm sick about how much it will cost us to repair the damage to the ceiling.

Do NOT throw your money away by using Stanley steamer. It’s a waste of time and they won’t get the job done. They hire new people constantly and have them doing 3-4 jobs in a DAY!!! So from that they rush through your job to get others done and half ass do the job. They left out hose strung out and the absolute filth they left and the amount of money they charge is A complete SCAM!!!!! They cleaned for us in Liberty for Jack Parker II

Stanley Steamer is a horrible Co. They hire incompetent people who know nothing about the job. We hired them to clean the house vents and it was a total disaster. Instead of removing the dirt with a sucking device, they spread all the filth from vents with a blower. They polluted the whole house and spead all the filth to the ceiling, walls furniture, etc. We got very sick from the pollution. Horrible expensive , and dangerous. They should be procecuted.

One Star because – when Stanley Steemer ruined our 6’x14’ fine wool rug, they handed over the case to their Insurance Adjuster, rather than taking responsibility themselves for the replacement. Background: Previously, we had recently used Stanley Steemer on two occasions where the work was perfect. Therefore, we were quick to call them to remove a few mud footprints on our hall rug. All seemed well, and the rug was cleaned. I paid over $600 for the service at that time. However, the rug would not flatten out; ripples persisted. SS came back and took the rug to their NY workroom where the final restitution did not succeed. We were told the rug was irreparably damaged. I cannot vouch for how the rug became damaged … too much steam? I do not know. I just know that Stanley Steemer washed their hands of the incident, turned it over to an insurance adjuster, and moved on without being supportive of a loyal customer. I spent almost 2 months haggling with their adjuster about what was fair and right because of Stanley Steemer’s carelessness. I got nowhere. The adjuster was not going to give us the replacement cost for our very fine rug. Although the rug was 9 years old, it was in perfect condition and would have lasted us a lifetime. I provide this information for your consideration only. Be alert – Accidents can happen and when they do, you want to be dealing with a company that will not run away from their customer obligations. Stanley Steemer’s services are broad; their work can be superb; but accidents can happen, and that’s when you want SS taking full responsibility for any incurred damage. Otherwise, you will be left like we were – receiving a pittance from their insurance adjuster for a very big blunder. We used the Stanley Steemer of Edison, NJ and live in Princeton, NJ.

We absolutely love Stanley Steemer! They have consistently delivered phenomenal results every time we've called them. Their team is not only highly skilled but also incredibly professional. It's always a pleasure to see the transformation they achieve, leaving our space spotlessly clean. We couldn't be happier with their service and highly recommend them to anyone in need of top-notch cleaning solutions. Fantastic job as always

I got my carpet cleaned by DeQuandre on yesterday and he did a great job! He was very professional and we appreciate that!

Totally overcharged me. I have 1 set of stairs and 1 living room. They charged me 2 times for cleaning the living room. Then charged me twice for a projection and twice for deodorize. Almost $100 more! They are over charging the elderly and taking advantage of them. Very shady company now. Will never have them in my home again. Matt was the ring leader of this 2 man crew!!!