Social Security AdministrationReviews of ssa.gov

Social Security changes my banking information to a closed bank account. Hence, I am not getting my checks. I depend on this money to pay my mortgage. I can’t work with them on the phone because they say they can’t. I don’t have a car. I was hung up on today when I asked for a supervisor and I wasn’t even being rude or anything. I am stuck. I feel bad for anyone who has to deal with such an enept and antiquated program. I wish this wasn’t happening. I can’t pay my bills. I am at their mercy. I guess a scammer could get through easier.

I would like to thank PSO M. James and the officer Mr. Dave Corbin for the excellent service I received on 6th of May2026 at the Trenton SSA office. Everyone was courteous, patient and very helpful in answering my questions and guiding me through the process. I truly appreciate the professionalism and kindness shown to me. Thank you again for your support and assistance. Keep up the good work!!!

My late wife was awarded social security disability after being diagnosed with ovarian cancer and breast cancer. My wife received treatment and still wanted to work. My wife, every month for 3 years checked in with the Hermitage Pennsylvania Social Security Office on Garden Way. Every month the social security office assured my wife that she was properly abiding by the rules regarding the hours that she was working (told her she is not working more hours then allotted). My juvenile son was also receiving social security disability because of my wifes disability. 3 years later here comes the famous Hermitage Pennsylvania social security office overpayment scam letter. Social security claimed they were overpaying my wife for 3 years (meanwhile my wife checked in with the social security office monthly and told her everything was fine). The social security office retroactively went after my wife claiming she owed a large amount of money because of the alleged overpayment. Then social security went after my juvenile son again claiming that there was an overpayment. My wife hired an attorney and filed an appeal. The alleged overpayment was clearly the fault of the social security office because they obviously are unable to do basic math. In October 2024 my wife came out of remission and was diagnosed with cancer in her liver. In addition to the cancer, the stress caused by the incompetence / deceit of the Hermitage Social security office resulted in my wifes passing in February 2026. My wife went to her grave thinking that she not only was a physical burden but also a financial burden. After my wifes passing I went to the Hermitage pa social security office. I declined any survivors benefits for myself and my juvenile son. The clerk asked why I was declining the benefits and I explained that I did not want the social security office coming after my son, years later, with another alleged overpayment scam. The clerk stated " WE WOULD NEVER COME AFTER YOUR SON, HE WOULD BE GRANTED A WAIVER". A month after this conversation my son received 2 social security letters demanding that he pay 2 different monetary amounts (1 letter had one amount, the 2nd letter had another completely different monetary amount). My advice based on the vile experience my wife and family suffered is this. The Hermitage Pennsylvania Social Security Office is making up for their mishandling of OUR MONEY that we paid into social security by claiming these "overpayment" scams. They purposely wait for several years, fabricate a false amount and then demand you pay immediately. The employees are very inconsistent and each time my late wife had a question and called the office, the employee would give her a completely different answer from what she received before. They are thieves, liars ( lied about not coming after my juvenile son and granting him a waiver) and will put someone in the grave for something that they didnt do. Immediately hire an attorney before interacting with them. We also never got our appeal hearing because, according to the Hermitage social security office, the appeal was "lost" on a desk for 10 months (so much for our day in court).

I am very concerned with how the disabled and struggling are being treated by this organization. This agency doesn't consider the struggles of younger people enough. I suffer from severe fibromyalgia, endometriosis, and asthma that interfere with my work life and make me miss more work than able-bodied people. I had to drop out of school because of how severe my conditions were. There are many like myself who have been living with disabilities since childhood, do not have access to healthy support systems, and are in fear of becoming homeless. I make less than 1500 dollars per month, yet I keep getting denied just because I'm working. I am tired of this invalidating "you're not disabled enough," rhetoric when I am living in existential dread every day and worried that I will not make it in this world. During the most difficult period of my life, too. I have heard very similar stories from other people who are going through even worse times than I am and are older, yet they STILL cannot get benefits. This system is broken. And for those who do get approved, they may not even be receiving enough to fully cover their life expenses. Also, their website's UI is awful and not user friendly at all. I need a lawyer to help me navigate and file appeals on my behalf because it's too hard to find what I need myself. It is so difficult to get in touch with a real human over the phone. One time, I was on hold for almost an hour.

The website asks for one verification after another, and makes you enter each one multiple times before allowing you to proceed. The phone service is the most vile I've ever experienced. It takes at least five calls to get through to their voicemail and when I finally reached a live representative, after forty minutes, he was nasty, quick, abrasive and totally unhelpful. I'll be ready for death benefits before I'm able to get through and apply for medicare.

Absolutely horrible at listening, doesn’t complete requests in a timely manner, and never notates on any people’s files to make sure things get done and there is a paper trail. SSN was to cancel Medicare in January for my mother, didn’t officially get cancellation confirmation until last month and are still charging her in April! Horrible excuse for people in charge of people’s wellbeing and retirement. SSN and Medicare should be one in the same or have nothing to do with the other-no organization or communication on their end until I have to call and message back and forth for months at a time to get answers. SSN shouldn’t be involved in enrollment or disenrollment of any health benefits.

Excellent work by representative 11a Agent confirmed my SS # Sons SS # Alexander is my son. However verification for living update Resolved by 11:47a address 5 dys to receive letter. Impeccable clarity Respectful Answered all Questions updated by A Masterpiece

I went to the social security office at 9:30 window 8 ., the lady got really annoyed because I went back to ask her why my bank account didn’t seemed to be updated on my phone and I showed her that I already have benefits and I wanted to know how fast were the benefits gonna be transferred to my account and she just kept saying I already chafed your bank account if you have any other problem you need to fill out a form ., I’m like I just want to know if there’s a way for you to know how fast I’m getting my benefits., my husband just passed And I need my $ to buy food it’s so hard to go out and talk to people and this people are just so rude ……..