Social Security AdministrationReviews of ssa.gov

This review should be done last year when I applied for my retirement benefits. i got so very busy...and wasn't able to write my review. Mr. Dunn was so nice and helpful. I went 2 times to SSA office in Parsippany,NJ to submit another form of requirement that i forgot to bring it and this time i went to Mrs. Fonseca window,she is very patient, help me a lot -she is amazing.

I had not been to a Government office in 45 years and unfortunately I remember why. I received a letter from SSA telling me that they made a mistake calculating my social security check (Retirement) and that they were holding my check until September to collect what they said I owe them. So, I called. After been bounced to many different people they told me I needed to go to my local office, so I get there made the line and after three hours the called me back and the lady told me she was sending me to another window, she was just there to direct me to the right person. So, I sat outside in the lobby for another 2 1/2 hours until I had to get up and go to a manager to complaint, they called me back and to my not surprise the specialist told me I need it to make payment arrangement and did the forms for me I signed them and on my way I went. To my surprise I received another friendly letter from SSA yesterday and I called SSA again, after waiting for almost two hours the lady on the phone told me I needed to go back to the local office, to just go walk in, no appointment needed. Guess what I got to the office and the security guard almost called the police on me and I drove an hour to get there and he says no body can go in without an appointment, of course I got upset because of lack of respect to taxpayers, we pay for your salary, and guess what? No appointments available. You can't get one. I guess I'm never getting pay again. That is my story.

I had to visit my local SSA office in an attempt to get a replacement SSA ID card. The first representative I spoke with asked for my passport and I informed him that it was expired. He told me he couldn't use it. The conversation ended there. The second representative (who helped as much as he could) said he could use it even if it was expired, however based on the first representatives statement I didn't have my passport with me. Instead, I provided my Certificate of Naturalization issued to me in 1968 prior to my deployment to Vietnam. Since I'm a Naturalized citizen the process of obtaining a replacement SSA card is somewhat different. I received my citizenship in 1968 When this was reviewed I was told that this document was no longer valid since it didn't list an Alien ID number. I have been so proud of this document all these years and proud to call myself an American. Now I find out that this document that I have cherished so much isn't worth the price of the paper it's printed on. Apparently Homeland Security has to sprinkle holy water on the whole process - go figure. Am I truly an American or not??

Took the kid that’s been living with me for 2 years his mother stole his benefits they won’t allow him to pick is own payee and want and organization as to why the don’t feel his can manage his benefits they will not give him an answer and talk in circles they said he was irrational 1 time my mom stole my 8000 from SSI I would be pissed as well Cleburne social security office is a joke.

This place sucks No one ever answers the phones and they never answer their messages They don’t care about the people at all Some of us really need what we’re entitle to But they are no help! Answer the damn phones !!!!

No wander Timothy McVeigh hated our government so much. The SSA never answers their phones and all the call center people are either incapable of understanding English and then they just hang up and speak when they want to and to whom they want to. The call center people all need to be fired

Applied for SSA spousal survivor benefits. Not even once during the application process did a person utter "sorry for your loss" or anything similar. The two people that I dealt with apparently did not have it in their transcripts and could not or would not use a simple social interaction skill. So sad.

Mr. Williams (manager), Mr. Swoop, Officer Simmons, and Mr. Barber ARE FANTASTIC. Their help was priceless. They made the process smooth and easy with great conversations. They were always kind with a smile on their faces when I come in contact with them. They are very knowledgeable and take time to hear the issues to bring a resolution without being demeaning. I appreciate their time, help, understanding, and more importantly they are trustworthy. Please tell them thank you from my heart. Stellar Stellar Stellar Stellar employer and employees.