Social Security AdministrationReviews of ssa.gov

Mrs Guyette at Watertown NY SSI office was very accommodating, professional and friendly. Thank you for all of your assistance!

I was calling on behalf of my husband. When the rep answers me, and he told me to talk to my husband. Before my husband can give him his answer. He hangs up. What kind of people work in security. Do have any consideration that they people talking is old and can barely hear them. Those employees they think them they're above the law. No manners. What a shame.

Been waiting over 2 hours to just make an appointment. Service is so sad Said to go online. I did and online said to call. Unreal

I'm a "Rep Payee" for my disabled sister's benefit. Repeatedly the SSA suspends her benefit for the lamest reasons, like, her landlord forgetting to cash her rent payment and the money sits in her account. Most recently, her group home returned SSA's mail to sender and they suspended her again. I've called four times and spent a total of SIX HOURS on hold. The first time I spoke to an agent who couldn't find any problem but promised the issue was resolved. When at the end of the month my sister's payment was not received I called again. Twice I was disconnected after 30 minutes of holding. Another time I was on hold for OVER THREE HOURS and finally hung up, exasperated. Once again I'm on hold listening to an endless repetition of mind-numbing messages. I am truly ashamed of being an American whenever I deal with SSA and have great pity for all my fellow citizens.

Let me understand the new raise... I'm getting about $30. Extra, of which medicare raised my rate by $20. Absolutely ridiculous. It shouldn't be allowed

Where to begin? I attempted to apply for help back in 2020, shortly after i was discharged from the hospital with life changing disabilities that continue to plague me to this day. They'll send or claim to have sent you documents that never arrive but need to be returned back to them immediately than claim they never received them. It even reached the point as to where I'd go to the local office and attempt to put the desired documents in their drop box that 99.9% of the time so full and never emptied that you were never able to do so. When making an attempt to call them, you're usually on hold for over an hour and when you do finally reach someone, they regurgitate the same unhelpful rubbish. I am' till this day, awaiting yet another decision but according to their website, that will take another year. It's a good thing I am receiving help from my local hospital and their charity program because had it not been for them, I am fully convinced I would had been in a much worse place. In conclusion, if you're seeking help for covid related injuries that had changed your life, I wouldn't expect any help from the SSA.

The social sercuity administration changed how you login to your account prompting everyone that has had an account to re establish your login and sign in. I get you want it to be more secure for us. However did you think that maybe some of us are not computer savvy? You continue to drive me crazy. I do not understand what you want. You don´t like this saved password you don recognise the device I am using except it is the same one that I used to creat my account. On and on just now you shut me out for 24 hours. You send me a text saying I have a message, but you do not allow me to use my saved password. You want to verify its me but how? I have no clue what you are talking about.The next time you want to protect me from the big bad wolf, don't. What a nightmare. This is sweet. I just received an email from social security. Still does not recongize the new device not new) however my my sign in information is correct but it could not be authenticated. So I should reset the password. I would scream but why bother?

Recording said estimated hold was 15 minutes. After 20 minutes, it range as though I was being transferred; only to get to another recording asking me to continue holding. 8 Minutes later, it rang again several times like I as being transferred again. Only to hear a recording (different voice) telling me all agents were helping other customers and to call back later and then the line hung up. Thanks for wasting my 30 minutes for nothing.