Social Security AdministrationReviews of ssa.gov

Im trying to help someone fill out application for a disabled adult child & because they dont allow those certain applications to be done online you have to make an appointment so I called this morning they said my wait time was 120 Minutes that I can leave my phone number they would call me as I was in queue never received a phone call so I called back waited on the phone for 4 hours and 6 minutes and never got nobody to the phone y'all need some help or at least make it were folks can set up appointments online

the people are very helpful and understanding.

Want to experience rude, impatient, interruptive customer service agents who could care less about you and are even less informative than their status web page that doesn't provide updates for your application after the first message and says you will get an answer in about 30 days? Call Social Security after 60 days, they'll be more than annoyed enough to tell you to wait 120 days, with more than enough attitude to choke a goat.

I spoke with Shannon over the phone a few minutes ago. However, it took me at least 30 minutes to get a live person over the phone. In addition, once I got to speak with her. She gave me attitude about how to proceed with logging into my online account. She advised me to go in person and make an appointment. Mind you, I would need to access my online account in order to schedule an appointment. I don't think they accept walk-ins at the Bridgeport CT SSA office. I eventually ended the call because I got frustrated with how dismissive she was being. I began to do my own research and figured out how to fix my online account problem myself! However, I think that SSA should hire people that actually like helping people. I'm not trying to sound 'privileged' or needy. However, I think it's very inconsiderate to waste people's time like that. Especially when we have no choice but to deal with government services as such! I think it's very nasty and rude.

If I could give no star I would. The Charlotte, NC Social Security phone and in person is truly a miresable experience. I'm disabled, I received benefits since 2008. I worked for in 6-2022 to 1-2023. I recently received an overpayment letter. But I didn't make an amount that would fall under gainful employment. My benefits are suspended. I have filled out every form, provided checks several times but I'm being told they're working on. I fill like I'm begging for government cheese.The people are not professional, don't have access to systems to provide information nor give any concern to resolve your situation. It was like this years ago.

Very slow service waiting room is full and only 2 station are open the rest are Been closed for more than 4 hours they said they are at lunch

The website/agents are entirely useless. I have been on disability since 2012, and absolutely nothing has changed, and yet now they find that they overpaid some $300. My spouse's $33 has also been resurrected since they overpaid for three months. It's not worth talking with them since none of their information is correct.

I am writing to express my dissatisfaction with the service provided by the Louisville, Kentucky downtown office. My attempts to obtain information have been met with unprofessional responses, such as "I don’t know" or "they will call you when they can." On multiple occasions, I have been hung up on, placed on hold for extended periods (up to 45 minutes), and told that someone would look into my case, only to never hear back. I initiated my case in Louisiana, scheduling an appointment on April 29, with the actual appointment taking place on June 18. Despite submitting all required documents, there has been no progress. Another individual involved in the case (the other child’s mom) I find it unfair that my case is being delayed due to another individual's circumstances. Although we share children with the same man, our appointments were separate, and these are distinct cases. I have submitted all of my required documents, whereas the other party has not. This discrepancy should not impact me and my children. I was informed that I needed to verify that her son is my child’s sibling, which I have done, yet there has been no further action. It is perplexing and frustrating that I am required to deal with the Louisville office when my case originated in Louisiana. Over a month has passed without any resolution, which I find to be highly irresponsible and indicative of a lack of proper business conduct.