Spirit HalloweenReviews of spirithalloween.com

UPDATE TO POST: Just attempted to live chat with Customer Service, there are no agents available. You cannot talk to anyone. Attempted to call in directly to Customer Service approximately 10 times and was hung up on each time I tried to talk to someone. I even tried selecting different prompts and still was disconnected. This is such a horrible company to deal with, especially when they are at fault. Sent an email to guest services. I will be shocked if they even reply back. I attempted to place an order online on 10/8/2022. When I went to submit the order, I received an error message that my order could not be processed and to try again later. Placed the order again on 10/11/22. I received the order on 10/17/22. Then, I received the same order again yesterday 10/21/22. Just tried to return one of the orders that Spirit illegally placed without my consent and was told that I could only exchange the item. If I call or live chat with Spirit tomorrow and cannot get a refund issued for their illegal transaction, I will be filing a report with the Better Business Bureau. Spirit illegally took $101.33 from my account without my consent.

Ordered a damn costume for my kid on October 9th 2022, and a shipping confirmation was sent on October 10th 2022 saying label was created. It is now October 21st 2022 at 11:52pm central time, so pretty much October 22nd 2022 and my order is still only "label created". I contacted their stupid customer service, which is non existent as they have never responded. It's almost Halloween and because these people are lazy and money hungry, I'm not only out a costume for my kid, but out of my money too!!!! This company just needs to be shut down as they run a horrible business!

I purchased “The Widow” online and it came very fast but….it is defective. Ok. No problem. We called customer service and the guy said he has no parts but….we”ll send you another one. Cool. A week later we get an email saying the order has been canceled because they were sold out. We call customer service again and she says we can expect a refund in 30 days. 30 days???? Ok whatever. That was 42 days ago. So we call again. She says she doesn’t see anything that says we are due a refund. I’ve been on the phone trying to get this resolved for 1hr 4m, which by the way, 30 was hold time. Never again!!

We did not receive: Black Spider Pack- 30pack $4.99x3 Welcome Tombstone Pillars $24.99 x 1 Reaper Graveyard Garage Double Door Cover $179.99 x 1 Fog Machine Fluid Galon $26.99 x 4 When we started setting up the stage we realized these orders are missing. We do these big Halloween parties every year and needless to say we won't be ordering from this company again. I had 3 attempts to reach out to them, with no response.

Visit Spirit Centerline, Michigan Store #61581 10/18 at 4:19 PM. Me and my grandson Experience bad just rude customers service two young lady brought tear to my grandson eyes over a toy Naruto we purchase. The sale lady wouldn’t let him exchange his purchase ( It say on receipt Items must have a receipt and in saleable condition, Remind you he just purchase the toy so it the same day in good condition. How can you ask to round up his money for a kids charity and you two make kids cry SHAME 👿 on you two ( you know who you are). Visit the Gratiot Spirit and had no problem 😉 return his purchase…. 👻👻🤡🤡🎃🎃

I did 2 different orders ordered costumes and makeup paid for 2 day shipping 3 days later still processing only makeup says shipped and hasn’t been picked up only label created it’s been in the same location 2 days when I contacted them they told me costumes were out of stock that they were delayed I haven’t received any emails with updates and told me to just cancel my orders.

GO SOMEWHERE ELSE! purchased halloween costumes first week of October. Tracked package. Stuck in another city for almost two weeks and no costume. Called customer service, told one would be overnight shipping, nothing. Called again, told the first customer service person did not actually do overnight shipping but they would take care of it. Two days later, nothing. If you need a costume DO NOT BUY FROM HERE.

Bad customer service. Visited a location in my town today with my kids. They were excited about the animatronics as most kids were. We looked at everything and while we were checking out the kids costumes a child came through swinging a pitchfork at our children. We pulled them away and nothing was said by staff which was fine, whatever. We go back through the store looking at the animatronics again because the kids enjoyed them. My son touched one of them and I immediately told him to stop. A staff member came up to us in a hateful tone saying that she has seen him touch several of the animatronics and if he touched more we would be asked to leave because they could be broken. While I understand this is a policy and for a good reason. I can't help, but wonder why my 5 year old is being singled out with a parent present to pay for any damages that may have been caused, but a child at least twice his age is allowed to wonder freely without supervision swinging props at other children unwarranted. It just seems like such a double standard. When we noticed he was touching something we immediately took action because we were in attendance and had there been damage we would have paid for said damage. We will not being go back to said location because I feel there was a more delicate way to handle the situation.