Spirit HalloweenReviews of spirithalloween.com

I paid $22 extra dollars for expedited shipping making my $49 costume $70 plus dollars. My order did not come in the amount of days promised. It came days after I actually needed it.

I had to order later in the month so it was kind of a last minute order anyway. Firstly I got my order the day after I was supposed to. Secondly it was not even close to what I ordered. Thirdly the only options they gave me were to overnight it (on 10/27) but it wouldn’t get here until 11/1 OR they can give me a refund….in 7-10 business days. Terrible customer service.

Buyer beware!! This is not a reputable or trustworthy business. They will scam you out of your money. I ordered a costume for my son and paid for expedited shipping. I did not receive the item as promised and their ‘customer service’ is non-existent. It hangs up on you!! There is not even a tracking number that is valid. Do not order online from this company!!

Sizing for the item purchased was incorrect. I ordered the same costume in a smaller size and it didn't arrive on time. Staff in a local retail store were not helpful.

The managers at the Boisbriand store in Canada are horrendous. They treat their employees very poorly and are rude to them, even calling them slow, besides other things. They gossip badly about their employees behind their backs. They are extremely rude to the customers. Example, one lady was looking for prosthetic glue and one of the managers just came up, bent down and shoved it to the customer, turned around and left. Another example, a client found an item with 2 prices and its the law in Quebec we must give the client the lowest price on the item, one of the managers said awe that must be the price in US dollars...what? Then she said how do I know the customer did not put the price on herself...what? So of course the client did not buy the article. Then, I heard the manager at the counter yell over and over...Credit Card! Credit Card! There was a line up, but instead of saying can I help you, she would yell out Credit Card at the top of her lungs. Nice. There was an autistic girl working there and she was let go, supposedly they considered her too slow, they supposedly call most of their workers slow behind their backs, but theyre very happy to collect money for the Children's Hospital. Ironic. The way she was let go, she left in tears. They are very rude to customers who have tried on costumes, instead of just saying I'm sorry you're not supposed to try on costumes. Customers were heard saying the main manager was very rude and they don't know how the workers deal with her and that they would not be back there to shop. Workers are working minimum wage at that store and on top of that, are being treated like, you know. There's just a bad and negative energy in that store. Halloween is a spooky time of the year. Working for Spirit Halloween was terrifying not only for the workers but for most of the clients as well. Those two managers work closely together and they act like mean girls. Just saying, extremely bad experience, had trouble getting paid as well. Got paid in cash, they said I wasn't worth being put on the payroll. What is this place? Then the managers took me outside to "talk" to me. I felt honestly bullied and back in high school. Horrible experience. My values and morals made me quit. I couldn't work in a place where customers and workers are treated this way. Spirit Halloween do better.

Update: it is now October 28th. I called Landmark Global AND Apple Express. Still no ETA on my package. Also, Spirit Halloween. Your automatic message saying to email you literally is the most unhelpful response. I emailed you at that email address 2 days ago. And I NEVER got a response. So don’t tell me to email you… because you won’t even reply. I hope someone sues you. I wish I could give 0 stars. I ordered my costume on October 12th. In hopes that would be enough time to get it for Halloween. It is now October 27th. The estimated shipping said a max of 7 business days. I have not received it or gotten an update from Landmark Tracking since October 24th in which it was in Ontario. It took 10 days for them to ship the costume from New York. Why? There is absolutely no support from customer service. And if you are a Canadian like me, forget it. They can’t help you with tracking and your order is not listed on your account on the website. They also don’t answer your questions or respond to your messages. I messaged on Twitter, Facebook, by Email and I also called them. They told me if I don’t receive it by tomorrow, I can call and get a refund. Well how does that help me? Now I have no costume for Halloween. I will NEVER buy from them again.

I ordered oct 12th and they charged my account, but no costumes. Started a shipping label but never sent it. Tried many times to call and always hangs up, and never calls back. Than I call the number on charge and it is disconnected. I have emailed every address possible and no reply.

My girlfriend and I ordered adult pirate costumes online for a total of $100 for two costumes. What we got in the mail was a single baby shark costume for an infant. We went to the store to attempt to at least get a refund, already accepting that we won't be able to get costumes in time, and the employees were extremely rude and told us that we would not be getting a refund OR our costumes. The infant costume costs $35, even disregarding the fact that we did not order this costume, they stole $65 from us and are refusing to return it. Awful experience.