Spirit HalloweenReviews of spirithalloween.com

If I could give a negative star I would. I purchased a costume, paid for overnight shipping, 4 days later it says it still hasn’t shipped. Called customer service and was told I could only get a refund for the $20.00 express shipping I paid for. Absolutely ridiculous that I can’t get a Full refund on the $50.00 costume I ordered that I will not be able to use this year. Spirit Halloween is TRASH! Don’t waste your money!! UPDATE 10/28/2024 I contacted customer support like they said to under my original post via email and have yet to hear back from them. 7 days later after purchasing over night shipping and I still have not received my package.

I made an online order, paid for express shipping and item was never shipped. I requested a refund in which I was given only shipping and tax refund for now. I should expect the rest of the amount in some days. I was told it can take 7-21 business days before I see it posted to my account. I don’t understand why it’s coming in partial payments when I paid in full. They truly suck and now I’m stuck days before Halloween looking for my son a costume!

I just went to the Coquitlam store with a 20% off coupon that’s valid until October 27th. However, they insisted that the coupon period ended yesterday. I pointed out that the coupon clearly states it’s valid until the 27th, but they kept repeating that they couldn’t scan the code, didn’t know about it, and couldn’t help. In the end, I couldn’t use the coupon. I told them that, as employees, they should know why it’s not working, but they said it wasn’t their responsibility, and eventually told me to leave the store immediately. This is the worst customer service I’ve ever experienced, and it’s incredibly frustrating. I will never shop at this store again.

Worst customer service on this planet.. bought a costume, paid extra for 2 day shipping. One of the costumes didn’t fit.. no where did it say you can’t return after a certain day UNTIL I checked the return page.. keep in mind that the last day for returns is almost hidden. I attempted to email them. No response. I’m reporting them to the BBB and going to claim the purchase as fraud since I can’t get anyone to help me.

You sold me a defective product and now you tell me you won't exchange it. I truly wish I could write how I really feel. So my grandson is SOL. Shame on you big corporate Spirit World. Next year I'll definitely know better. You will never get a penny from me anymore!

Absolutely horrible, never let's anyone use the coupons and won't exchange anything if the costume doesn't fit but yet don't let customers try on anything last time I'm going to this hellhole

Was not advertised that they don’t do exchanges after a certain time. No dressing rooms to try on anything so we have to buy it and hope for the best. Also when I called customer service, after waiting 40 minutes I was finally able to talk to someone and they hung up immediately. -1/10 experience would not recommend

My son was born with Neurological Condition called Polymicrogyria to which caused him to have Cerebral Palsy and is currently 21 months old. He may not look like he has a disability but he is deemed Medically Fragile through the state of New Mexico and receive extensive doctor care and therapy services. I walked into the Spirit Halloween to return a costume that my daughter had purchased previously as the fan was defective on her inflatable costume. When I walked in with my family, my son in his stroller, a Spirit Halloween worker with red hair at the front cashier desk informed me that I could not have my son's Diaper/Medical Bag on me. I informed her that this is his diaper bag with everything in it and he has special needs. I did not feel the need to go into detail of his disability as I thought letting her know that he has special needs would suffice. She informed me that I could not have it and shook her head no. His diaper bag is not only for his diapers for his medical supplies as well. Now, we don't always need to carry the bag when he is seemingly healthy but as of late my son has been vomiting and can choke on his vomit therefore I needed to have his appropriate supplies on had if he did. I told her he needs to have it, he's disabled. He has special needs. She then informed me to take what I needed out of the bag instead of carrying it. In the wake of the situation my daughter still needed to return her costume so I didn't want to cause a scene and left outside while her father took her to exchange it. This situation could have been prevented had the woman listened to me about my son have Special Needs. This is illegal to deny entry into an establishment because of his diaper/medical bag. This is a violation of the Americans with Disabilities Act for an establishment to fail to provide reasonable accommodation to the known physical limitations of a qualified individual with a disability.