Spirit HalloweenReviews of spirithalloween.com

Spent $40 on a costume for my 6 year old. He wore it once, and the seam down the side came apart while he was wearing it. I went back to the store with the receipt and the entire costume and they would not replace it. The person working at the counter lied, and said they were the manager when I asked. I then asked for a number I could call if there was no one else in the store. She said she could give me her manager’s number. I thought she was the manager. When I called her out she said she could give me the general manager’s number. I pulled out my receipt and a pen and asked her to write it down. At that point she said she could no longer give me her general manager’s number because he “would get really pissed at” her.

They sold me half of a costume and would not give me a refund I needed the costume for work the next day and all they could offer me was a partial refund to keep the costume as is which does not work because I can’t wear half of a costume $60 wasted do not purchase from them they are robbing people

Went to Oshkosh, Wisconsin outlet on Saturday October 26, 2024. Purchased hanging clown. The customer service person didn't say a word, except the total due. I ran my card, then the rude dude told me "you are stuck with product as is, if it does not work, you are shit out of luck". at this point, I said to reverse the transaction. He said "no, all sales are final". Spirit Halloween is a scam and needs to be shut down and out of business. I hope people read these reviews and pass on the word about this shitty unprofessional business. I will be educating everyone I can. Last thing, you don't read these reviews, Spirit sends a copied template, showing they care. Yeah okay!!!

The customer service very bad, the woman supervisor in charge in afternoon in the National city store, very arrogant and rude.

The location at the Provo mall in Utah is way to small! To crowded and to hard to shop. Please rent a larger space next year.

Ordered a costume 10/13/24. Received shipping confirmation email 10/14/2024 with Fedex tracking number. Package is never picked up and shipping never moves forward on tracking. Call 10/20/24 and was told costume was not actualy in stock to ship but may come in at any time. Was told to call back in a few days at which time I could try to cancel if still not in stock. Finally got through to customer service on 10/28/24 after waiting on hold an hour as soon as they opened. Then waited 30 minutes for a supervisor to approve refund. Told they will not send confirmation of that but "you will see refund on CC 3-5 days". But they did send a refund email for a partial amount. Now I have to figure out what that means as it is not the tax and/or shipping amount. I asked for names of rep and supervisor to have some proof I called. Rep got testy and I said please don't be rude, I know this is your busy time but I am not being rude. She changed her tone immediately. I found a similar costume for grandchild elsewhere and paid $$ for overnight so I would not disappoint her. Now I have to see about the rest of the refund. In summary, it is incredibly dishonest of Spirit to 1. say a costume has shipped that is not in stock, then 2. imply more will be arriving so you will not try to cancel and shop elsewhere, and then 3. make you ridiculously have to argue to get a refund as they claim you cannot cancel after an order ships when they know in fact the item never was in stock to ship and Spirit just created a label to fabricate a shipping confirmation email to mislead you in believing that the item was indeed shipped. To top it off 10/27 I recieved an email to review the item I reccently purchased....

Panama city 2 animatronics both had issues one was simple but was told they knew nothing and could not help. Help line called back way late. I figured the one was operator error but the staff just tells you they can't help once sold. The manager was nice but the sensors gave a lot of trouble. One only works when it wants two and stopped working in 30 min.

They did not gave me my money back because i did not like the costume!!!