Spirit HalloweenReviews of spirithalloween.com

Awful. Ordered a costume on the 15th of October. Received a delivered email..stating order had delivered 9/25 in Pennsylvania-I’m in CALIFORNIA. I called customer service said it was an error with the wrong tracking number that I had to wait for it to reset and I would get another email. Called in again explained the situation customer service said what would you like me to do? UHHHH send my daughters costume would be nice. The representative said she would ship it out and I would receive a new tracking number in 30 minutes. It’s been 3 days…no costume no tracking number. Do not order from here. Getting through to someone is a nightmare…45 minutes on hold IF they call you back

Sent me the wrong costume. The costume they sent also turned out to be incomplete. They said they would send a new one but then cancelled my order because the correct item was now out of stock. At least I didn't have to pay anything for the wrong and incomplete costume they sent me.

First I made a purchase on or about October 12th. The item, a wig, was awful. I returned it and and got a refund without issue. On October 18th I purchased 4 items: 2 wigs, white knee hi stocking and white anklets. The knee Hi stockings were damaged due to the packaging. One of the wigs' adjustable hooks was ripped off. I went to return the two items October 19th. I was told "NO REFUNDS." I said, "But I just got a refund the other day." "Yes. Our policy changed as of the 18th. It's on your receipt." First of all, NO ONE reads the fine print of a receipt. Second and more relevant, the receipt is not given to the customer until AFTER THE PURCHASE. Therefore, it would be essential to let them know in advance of the sudden policy change. I also stated that surely Spirit stands behind its merchandise and if something is damaged they would give a refund. The woman looked at the damaged merchandise and lied to my face saying, "It's not damaged." I have pictures of both items. She only took pictures of the knee hi stockings. And she talked on the phone to the district manager and lied that the items were not damaged. Apparently, a "damaged" item must be ripped or filthy dirty. I asked for the number of the Corporate Office and the District Office. She pointed to the number on the receipt, which was NOT the corporate office, or district office, nor did the poor person manning the phone have any information to offer other than to go online.

The customer service was terrible. Got accused of breaking something the workers are bums and have no life. Also showed rascism towards my black friend which i found extremely hateful and would like to press charges.

Took my 3 yr old to Spirit Halloween in Freehold NJ last weekend and he had a blast! We were there walking around and checking everything out for 1.5 hours! That was the cheapest adventure out lol. We only spent $40 for his costume. My little guy is obsessed with Halloween and Jack Skeleton. Thanks again for making my 3 yr old happy...😊

If I could give zero stars, I would. I ordered a black panther kids costume well in advance to Halloween for my son. While shipping was quick, the costume was missing the mask, which is one of the most important parts of the costume. I called customer services the same day the item arrived to inform them of this. The first representative I spoke to on the phone told me they would try to ship out a mask as soon as possible, but had no clue how long it might take and told me to give it about five days to get a response in an email. I waited seven days and never received a response or the mask, So I called back. I was on the phone with a guy for 40 minutes who kept putting me on hold, only to come back and eventually tell me there was nothing that they could do and that because it’s such a “Hot ticket item” they didn’t have any in stock to do a re-shipment and couldn’t tell me when they would be back in stock. He said someone would call me within the next two days. I informed him that I anticipated this to happen due to the lack of confidence the first representative had telling me I would receive a mask, so I ordered one off Amazon rather than waiting until everything was sold out and my son be left with an incomplete costume. I asked if they could reimburse me for the cost of this since they could not provide me with a complete costume and at the time I called and initially they still had costumes left, just in a different size, but the mask should be the same size. He told me to ask the representative that when they called me. Guess what? No call!! They have the absolute worst customer service ever, and it makes me never want to shop online with them again. Everyone is sold out of the costumes now unless I want to pay double. I’m very disappointed I paid full price for HALF a costume and had to purchase the mask from Amazon since Spirit Halloween couldn’t give me a complete costume. Horrible way to treat a customer!!!! Next year I’ll just go through Amazon. They have way better customer service if things go wrong!

They don't ship items in a timely manner. It says it will ship within 3 business days, but it has been more than a week. I contacted costumer service and their only response is there was an issue on their end and they won't ship it rush. Updated to add it took 20 days to receive my order. I was told by multiple reps that everything was in 1 shipment. The items arrived in 2 packages almost a week after I was told they would arrive. I ordered backup costumes with 2 day shipping and they took 3 days.

I love spirit Halloween store it has the best props in Halloween costumes it always has everything I’m looking for to do my haunted house for Halloween. They have great customer service and if they don’t have it in stores, they will look online to make sure they can get it for you. I love the above and beyond about the store and will always shop here. Well recommended.