Spirit HalloweenReviews of spirithalloween.com

The review is not about my overall experience but about the experience I had with Mandy the Customer Service Rep. It's very rare that I have a pleasant customer service experience over the phone and this was one of the simplest and easiest experiences I've ever had. Mandy is excellent at her job and I am completely satisfied.

Took my daughter into the Lacey, Washington store and she found this cute Oogie Boogie purse and so we went to check out and the register people were not the friendliest. One was in training so ok she didn't greet us or say anything, we showed her our coupon and she didn't know how to ring it up so her person training stepped in. He was awful, not polite and walked away before the register printed our reception. Like hey buddy your suppose to at least let the customer know it's ok to leave and hand the receipt over. Nope not this guy, customer service is lacking and employees seem like they just don't want to help you.

If you read my earlier review, you know that I have had a few issues with Spirit Halloween's online shopping, The store experience has been outstanding! The online and especially the customer service has been... well. crappy. This is an amendment to my earlier review, just as something goes wrong i also believe it is only fair to comment when they turn it around and do the right thing. My issue was I was waiting for a Halloween costume that was lost by Fed Ex and the CS at SH kept telling me to try back each week. (Ordered on September 25) Well, my Sons Halloween party was rapidly approaching. Thursday the 17th of October to be precise. Once they agree that there was an issue and once they decided to replace the lost costume ( I had asked for a credit so i could drive 80 miles to a SH store, but they said NO) They shipped me a new costume that I was sure would never arrive on time. Well it arrived today October 16th. So I want to say that they made it right and although I will never order online from them again, I will continue to shop in store. (The closest store is 80 miles away) So thank you SH for doing the right thing.

Refused my return because I had been waiting to be helped for 15 minutes at the register and I was visibly annoyed. Awful customer service. These employees need to be trained in basic hospitality

Spirt Halloween doesn't tell you they ship by Fed Ex and if your Canadian you will be hit with additional fees , in my case my item end in cost that double the price with customs fees.

I ordered 2 costumes over a week ago. I paid for the most expensive shipping to get them this past Monday. Monday comes and no costumes. I've called every single day about my order. I live in Pa where the shipping started. It moved 2 places in Pa then went to Ohio then sat in Denver for 3 days and it's still there. They told me today that they were moving and on the way now I just received an email saying they are delayed and still sitting in Denver. NOT IMPRESSED with the company and what is going on especially for what I paid for everything. On top of that I had to go buy 2 other costumes because we were leaving for vacation today. Still no costumes for my kids.

Update October 24th. I was talking to someone just after posting this. They said they’d send me a replacement mask. They then emailed me on October 18th to tell me they couldn’t find one to send me and I had two options. Keep the costume with an unusable mask and get a 25% refund. Or return it and my son still has no costume. I wouldn’t get a refund on the $50+ it cost for my friend to ship it to me I’m Canada. AND I can’t get a replacement costume for my son because there’s not enough time. Then on the same day October 18th, they emailed and said returns ended on October 18th. 🙄🙄🙄🙄 But I could exchange it at my nearest Spirit Halloween store until October 24th. My nearest store is a three day drive away. I’m beyond upset with the crappy service of this company and will NEVER do business with them again, and I will discourage others as well. My son wanted a Deadpool costume for Halloween. I ordered it online in Canada and a couple of weeks later I still hadn’t received it and so I checked the tracking. For some reason it was returned to shipper before it even made it halfway to me. was in contact with a customer service representative who immediately gave me a full refund. Went to reorder it online because my son desperately wants this costume only to see it was no longer available in the size I wanted and no guarantees if it would be restocked. I have a friend in Pennsylvania and she agreed to pick one ip for me at a store there. I ordered an online pick up for that store and she mailed it to me. Just got the costume and it’s defective. One of the eyes is sewn on upside down and is unusable. My only option now is to pay more money to ship it back and get a refund and my son is still out of a costume. I’m never ordering from them again. AND they won’t post my negative review on their website. So all the ratings are 5 star. That’s unfair to consumers.

I ordered 2 items which were shipped to my home in Canada. I have just now received a bill from FedEx stating I owe $60 in shipping fees for that package. I contacted Spirit Halloween to figure out what was going on, indicating I already paid the shipping fees which were calculated at the time of my purchase on their website. Spirit basically said not their problem and to call FedEx and wouldn’t even let me speak to a manager to discuss further. FedEx is stating this was the fee to ship that package and Spirit should have been aware of this The thing is Spirit, it is your problem (or at least it should have been) as a company you should have offered to pay for the additional shipping I was charged and reached out to FedEx to find out why your customers are getting charged extra so you can rectify this situation for future customers. I’m sure I can’t be the only one this has happened to. I’ve also read the “shipping to Canada” policy on your website and no where (that I can find) does it indicate that there may be additional shipping costs Not that it matters to you, or at least it doesn’t seem to, but you have lost a customer … but it’s just one right, so no big deal