BC
Spinlife made a bad situation right, what more can we ask?
An update - After an extended period of time (not Spinlife's fault), and a tremendous amount of help by Elaine (who I cannot say enough good things about), we have reached a successful conclusion. Spinelife did the right thing, and absolutely made things right for me. I will absolutely be a forever Spinlife customer, moving forward. Thank you, Elaine, and the rest of Spinlife, for all you did for me through this process. Ok, after having worked with Elaine, from Spinlife, for an extended time, I believe we have come to a mutually agreeable resolution. I am so very fortunate to have been able to work with Elaine, who is a wonderful person, very knowledgeable, professional, and most importantly extremely helpful, she is truly a credit to Spinlife, and they should be proud to have her. Full resolution may take a few more days, and I, of course will update this review once everything has been settled. For now, I am very happy to the solution we have found, and I cannot thank Elaine enough, for all she has done for me during this very trying process!
Response from SpinLife.comSep 4, 2024
Dear Valued Customer, We do apologize that we did not obtain a timely update on the shipping of your order from our vendor partner that that one of the items your ordered was out of stock. We have found you a suitable substitute and your order will be shipping. We hope you will be satisfied with your items and we look forward to serving you in the future. Sincerely, SpinLife Customer Service