SpinLife.comReviews of spinlife.com

My experience with this company has been less than acceptable. My initial interaction with sales rep, Todd, was quite delightful. Based on this, I would have happily given a 5 star review; however, issues began immediately upon placing my order. First, I scheduled an appointment to place my order for a custom wheelchair for my son. When an hour had elapsed from the initial appt. time, I called to inquire if the sales rep was maybe out of the office sick. I was told he was not and that he had stepped out to lunch. He did call me, 1.5 hrs. after our scheduled time. Despite this, we placed an order on July 26, 2024 and my credit card was charged $5,041.71. Because this was a custom chair, we knew that it would take a few weeks for it to be built and shipped. We received an estimated ship date of 9/13/24. On 9/16/24 I contacted our sales rep to inquire on shipping; I was told he would look into and call me back in a few hours. I received no return call. I called the following day and left a voicemail to follow up and again asked for a return call. I received no return call. I called the next day. I was asked if I was calling about Matthew's chair - I have no idea who Matthew is. I was told estimated ship date was now 10/15/24. Disappointed, but resigned that I would need to wait. Today, I received a voicemail from our rep wherein he again references Matthew's chair. At this point, I became quite concerned that both my son and Matthew's orders have been mixed up. I again left a voice mail for our rep indicating my concern and the reason for my concern. I then called the manufacturer who indicated that they had in fact received my order on 9/18/24 - YESTERDAY. I am beyond frustrated that this company took my money in July yet did nothing with my order until I called to inquire on the status and then only took action after multiple phone calls. This company lacks integrity and couldn't even give me the courtesy of a phone call with an explanation.

Spin Life Mobility Zero Turn 10 scooter UPDATE: Spin Life has sent, and I have received at NO COST to me, 2 brand new batteries! Upper management at Spin Life made sure those batteries were shipped and received within 2 days of their contact with me. Based on the time it took for upper management to get involved my rating has been upped to a 4 star. If the initial contact had resulted in those batteries being shipped the rating would have been upped to a 5 star. I purchased a Pride Mobility Zero Turn 10 scooter from Spin Life in late September 2023. Battery charging issues started within the first 3 months. Upon contacting Spin Life they suggested different routines for charging which were put into place. However those battery charging issues persisted until finally early in September 2024 the batteries failed and were declared no good by a local battery store test. Upon contacting Spin Life they used the line that the battery warranty had passed, it was 3 months, and there was nothing they could do. My point is that batteries like that should last up to 5 years and they could have at least discount priced some replacement batteries to me.

When I initially ordered a wheelchair cushion it told me that estimated delivery would be September 16th. I then got an email saying that it would not even ship until September 20th that is 10 days after I placed the order. Don’t order if you would like your items in a descent time frame.

Absolutely the worst customer service…received a broken order…no problem stuff happens….Then Dealing with customer service is like having a root canal…. Still not Settled over a week now

O time Ease of setting up

Easy to order.

When someone chooses Overnight Shipping, they should be told the item is not in stock and will not ship for a week. When I choose Overnight Shipping I expect delivery the next day, or at least the second day.

Valuable information from the sales people to help me make my decision and willingness to match a competitors pricing