Shawn
Do not ever buy from these people
I purchased a Drive Medical Scooter for my disabled mother from Spin Life in May 2023. In September 2024, the batteries began to die. I contacted Spin Life to purchase new (2) batteries. I advised them my mother needs the new batteries asap. They had the scooter purchase in their system so were aware of the battery type for the scooter. Over a week later, the batteries arrived, but the battery posts on the new batteries were not compatible with the batteries from the original purchase for replacing. I contacted Spin Life again, sent pictures of their batteries and the originals, still in the battery box so they can see the difference. After several phone calls, email etc they agreed to send me batteries again. Over a week goes by and I receive the delivery. Only 1 battery was sent (scooter needs 2 batteries) and it was still the wrong type. Called again and spoke with Tinuke. She was somewhat helpful, but clueless on how to help me. I requested to speak with someone in charge but they would not find the time to speak with me. After several days of back and forth emails, calls, I finally requested for them to just ship me a complete battery box at their expense, due to their incompetence of not just shipping the incompatible batteries (twice), but also that they sold me the original scooter in the 1st place with a battery style that is discontinued and is NOT possible to purchase compatible batteries for. Tinuke advised they would do this, but after a few days she called me and said that they finally found the compatible batteries I need, but requested that I pay them an additional $220 (in addition to the $100 I already paid). I was upset and just asked for my money back. They have no desire to provide proper service and I now have to go a competitor and purchase a complete battery box. UPDATED ON 10/16/2024 A rep from SpinLife replied to this review and requested that I call them, which I did. I left a voice message and they never returned my call, which only reinforces my opinion of this company. Also, their batteries were returned/received on Oct 1st and the 2nd battery was received on Oct 4th. Today is Oct 16th and they still have not issued me a refund on the returned batteries. I had to contact my credit card and open up a dispute. Again, they have the absolute worst customer service I have ever encountered.
Response from SpinLife.comOct 15, 2024
Dear Shawn, Thank you for speaking with me today. I am sorry for the poor experience you had with ordering batteries through SpinLife and that we were not able to get you what you needed. The refund for the batteries that were returned was processed today, 10/18. If you should change your mind and need anything else please feel free to reach out. Thank you.