Spa and EquipmentReviews of spaandequipment.com

Response from Spa and EquipmentOct 16, 2014

Unfortunately international callers can not reach us by dialing the 800 numbers. Contacted client and provided her with all the numbers for customer service. Upon contacting client that it became apparent that she was contacting us by the 800 number. These 800 numbers are operational only when dialed from inside the US. Item is currently in route to client and client has been informed about the tracking number of her package.

Response from Spa and EquipmentOct 4, 2014

Dear Alessandro Pagani,sorry for the inconvenience, the tracking number is emailed automatically after any shipment, did you check your spam box. Its a very long number that is why we email and not call costumers for tracking number. we have notified shipping company regarding this and we are working with them so this issue will never happen again, but as you know shipping company is third party that we work with and they all have issues since they have too many workers and drivers and it does not matter if they are big or small we tried them all and all i can say is i am very sorry. we always ask for prior notifications for all they pallet size shipments and i can send you all the documents to prove you that we do or i will post it here so people can see it as well, once again i am very sorry for the drivers mistake, and please let me know if you need documents regarding this shipment, our phone number 1.800.418.0830

Response from Spa and EquipmentOct 4, 2014

Dear Mrs. MIRANDA HILL sorry for the inconvenience, you have placed the order not even 5 business days before posting this review and some items take more time for shipping because it is drop shipped from manufacturer following is your tracking number 617672414830 and it shows the item has been delivered, please let us know if we can help you more by calling us at 1.800.418.0830.