Spa and EquipmentReviews of spaandequipment.com

They were great and helpful until the information and pictures they send turn out to be giving a wrong recommendation. Then when I asked for support, assistance, the return policy- I was ignored. I no longer trust their input. And their support has been nonexistent. Look elsewhere.

I am in the process to order few things to my Studio from Spa and Equipment. I was wondering if anyone feels that it is kind of suspicious, that they require you to send them the copy of your driven license as well as the copy of the credit card you are using for purchase. I have never experienced anything like that. I feel that it is a violations of the privacy, especially sending them my driver license, I need an explanation

I was told I would have received the machine by Feb. 22. It was very important to receive this machine on time! Today is Feb 26th and I am still waiting. I don't know why you would send me this link to write a review when I am still waiting!!

When placing the order I was assured the shipping company would have got in touch to give me a delivery window. Instead, Spaandequipment didn't send me any email with any tracking number, nor the shipping company got in touch at any moment. Final result, I got a phone call like: your 200 lbs item is here RIGHT NOW on the sidewalk: come and move it. Awful after sale follow up (so far).

I have ordered a facial steamer, towel warmer and a mag lamp from spa and equipment. I am very happy with all three. As for my last experience I am very reluctant to order from spa and equipment again. I ordered my mag lamp, received it quickly which I thought was awesome. I opened the box and went over the directions and what parts it had. According to the parts list I was missing a part. And one of the screws was not fitting into the base. I called and was told that they always double check their shipments so that there couldn't be a part missing. After arguing about that, I asked to do an exchange and was told I'd have to pay a 15% restocking fee and more shipping. I totally disagree with that. I felt the staff was condescending when speaking with me. I was pretty angry on the phone. I then decided to reopen the box and go thru it again. My husband came down to my shop to help me. We discovered that all my parts were there but that they had sent me the wrong directions and parts list. Very frustrating. As for the screw that didn't fit my husband mickey moused it enough to fit, rather than exchange it and pay a restocking fee and more shipping. I'm sorry but I'm not sure I will be ordering again.

I've had this chair for 3 days and the back bolts are already loose. I'm very disappointed and not sure what to do. I've tightened them up and they still get loose. This was not a cheap chair. . :(

Was informed that delivery and assembly was apart of fee however driver or delivery person said no its extra to go and drop it inside building and extra to assemble so he left it out side building

I purchased an item online and received a call 3 days later stating my item was on back order 5-8 weeks. I understand when things are on back order but at least update your website. Plus it would be another 1-3 weeks for shipping after paying close to $200. Now I'm still waiting to be reimbursed $1200 for the item. Cool.