Mrs. Delia S.
Great prices and products
Very timely delivery and great service when I had a problem with my order.
Spa and Equipment is listed under Physical Aids in Pacoima, California.
Spa and Equipment (spaandequipment.com) has 149 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Mrs. Delia S.
Very timely delivery and great service when I had a problem with my order.
Biff P.
They collect my payment and then don't ship my equipment. They claim to need an authorization form AFTER they have already taken my payment. They never answer their phone and have only returned my 4th message after I threatened to call the Better Business Bureau. I am not sure about this company. I should have read these reviews first.
Response from Spa and EquipmentFeb 5, 2015
In the internet era that is full of identity theft and credit card fraud, we provide another level of safety and security by calling clients and verifying them to make sure they are the true cardholders. With larger orders, we even request an Authorization form. This has to be done after the payment is made and there is an attempt to purchase. In this case we attempted to contact the client several times, and we did left messages asking him to contact us. When called back he was very unprofessional, he was yelling at our staff that why did you charge the credit card and so on. He constantly cussed at our staff and dropping the “F” word repeatedly. We will never tolerate anyone disrespecting any of our staff. We immediately cancelled his order, refunded his money. Done. Our clients welcome the extra security level that we implement for our orders to minimize fraudulent orders and I’m sure all well behaved and honest people agree with us. In the case of this client, apparently he is neither honest nor well behaved
Mrs. Danielle L.
I had bought a bed and was not happy with the width and had some issues with the movement. I called ED he was very accommodating and did delivered my new bed which I LOVE LOVE IT! not only was Ed wonderul also the delivery drivers were very helpful and put my new bed together and were so kind. I will be doing all my shopping at this company! They have amazing customer service.
Disappointed
I love the tray I ordered. Only problem it looks used. It has several scratches and dents.
nancy
Very good customer service.
Ms. Wanda H.
My order arrived in a timely manner. The website was easy to use. Very satisfied.
Mr. Beata M.
Im really imprest how fast was the service!!! Thank you so much!
Dr. Bruce E.
I ordered the Mirrage electric spa table from Spa and Equipment. I like it because it is wider and quieter than other electric table models I've seen. It is a quality table. When I called after two weeks to check on the order, they were very polite and helpful. They let me know the status of the shipping and what to expect. The reason I gave 4 stars rather than 5 is that they weren't proactive in keeping me informed about what to expect. Otherwise, it was a seamless experience. I will buy from them again.