Spa and EquipmentReviews of spaandequipment.com

I have not received any emails or correspondence. I do not have tracking number or actual verification except the invoice printed from web site. It is a little scary not having any other verification. I always have from other companies. I cannot honestly rate them since I have no contact.

I highly recommend this company!

received combination mag light/steamer. upon opening package, there was visible signs of rust on several of the pieces. I immediately contacted customer service. I was instructed to take a picture and email it for their review. I followed up a few hours later and was told FedEx would pick up the defective equipment and a replacement would be on its way.

I am VERY pleased with the service I received. The people I spoke to were helpful. AND when I needed to leave a message, my questions were resolved within 24 hours. Al-in-all VERY impressed. When I called to find out measurements for the item I wanted, the CS rep actually went to the trouble to get the specific measurements I was looking for (not listed on the box) and she called me back in about an hour. I was made to feel that I was their most important customer.

I was so excited about this chair. This was quite an investment being on the pricer side but I was ready to sacrifice if it would help my neck/pain in the long run. It's very comfortable. When I took it out of the box I was however disappointed that there was no instructions what so ever in the box. If I'm paying always $300 for a stool I would like a warranty card and instructions to make sure I didn't miss anything.

I'm very disappointed to hear that after receiving one of the items I ordered and found that it wasn't what I expected and needed to send back, I am being charged a 15% and pay for the return shipping. Had I known before the order was placed and since I am not able to see the item live, I wouldn't have ordered it. So, therefore, I won't be ordering from your company for the simple fear if it isn't right, I'm charged!

This company was outstanding with their customer service. When an item was backordered, they were willing to work with us to find a similar item and match the price! It was appreciated!

We needed wax warmers for a project and their assistance was both professional and helpful. I would very happily deal with this company again.