SongtrustReviews of songtrust.com

Response from SongtrustJun 4, 2024

Hi Maxime and thank you for your feedback. We are aware of these support delays and are working hard to improve our overall response time. At Songtrust, we always thrive to put our customers first, and I apologize that we fell short this time. We do inform our clients that the initial global registration process across the publishing industry can take up to 12 months or so, with royalty distribution beginning the following quarter. We have seen royalties come in before that point, but that is dependent on the timeline of each society. I see that your cancellation was processed and your letter of relinquishment (LOR) was sent on 11/30/23. Should you decide to use Songtrust again in the future, reach out to our team at [email protected] and we'd be more than happy to reinstate your account. Regardless, we wish you the best of luck with your future music endeavors!

Response from SongtrustJun 4, 2024

Hi Jack and thank you for your feedback. I’m so sorry that you’ve had a hard time getting in contact with our team to update your password. We are aware of these support delays and are working hard to improve our overall response time. I can see that our team last followed up in August 2023, and you've been able to receive royalty payments since, but if you're still having any issues, feel free to reach out to us at [email protected]. We appreciate your patience and again, apologies for the inconvenience.

Response from SongtrustJun 4, 2024

Hi Steven and thank you for your honest feedback. I’m sorry that you’ve had such a hard time getting in contact with our Client Service team and that your experience with us has not been up to par. We are aware of these support delays and are working hard to improve our overall response time. I see that your tickets have since been answered and resolved. Should you have any further questions or concerns, don't hesitate to reach back out to our team at [email protected]. We hope to provide a better experience for you moving forward!

Response from SongtrustJun 4, 2024

Hi Bruno and thank you for sharing your feedback. Our team has emailed you about your account and songwriter status. Please refer to your email for details.

Response from SongtrustJun 4, 2024

Hi there, Songtrust takes these claims very seriously and I want to assure you we are not scamming our clients in any way. I’m sorry to hear that you've had issues in terms of your songs been registered correctly and in the territories you are expecting. We sincerely apologize that this has been your experience with Songtrust so far and hope that you'll give us the chance to turn things around for you. Keep in mind, the general song registration process - once song reach royalty activity thresholds - can take up to about a year, depending on global societies' individual timelines. In addition, Songtrust registers clients' works in territories where they are specific earning royalties globally. For example, if your songs are not yet earning royalties in South Africa, we do not register your work with our societies partners CAPASSO and SAMRO in South Africa. While we cannot locate your specific account details to look into your concerns further, if you're noticing that your songs are still not registered at your home society, please reach out to our Client Services Team at [email protected], who would be more than happy to further investigate.

Response from SongtrustJun 4, 2024

Hello there, Songtrust takes these claims very seriously and I want to assure you we are not scamming our clients in any way. I can see that our team received your initial questions about the cancellation process, which was followed up on by Finley of our team on 2/24/23. After receiving your cancellation request on 5/24/23, your account was cancelled and we sent a letter of relinquishment (LOR) to your email address the following day. We sent these from [email protected]. If there is anything else we can provide or do for you, please let us know by reaching back out to [email protected] from the email we should be responding to so we can help further in case you are not receiving our replies.

Response from SongtrustJun 4, 2024

Hi Brian, I'm very sorry to hear your experience with Songtrust was not up to our usual standards. I see that your request was answered the same day you submitted your original inquiry and that we have already handled your cancellation request at this point. Our Copyright Team was working on reviewing song details manually and the status for your songs would have updated once that review process had been completed, but I understand that you wished to move forward with cancelling your account with us. Should you decide to use Songtrust again in the future, reach out to our team at [email protected] and we'd be more than happy to reinstate your account. Regardless, we wish you the best of luck in your future music endeavors and again, I'm very sorry for the delay you experience while with us.

Response from SongtrustJun 4, 2024

Hi John, thanks for sharing your feedback and my sincere apologies for the wait time to hear back from our Support Team. This extremely delayed response time is certaintly not up to our standards. It looks like since the time you left this review our team followed up over email answering your question regarding Content ID on YouTube. I also wanted to share a link to our Help Center (https://help.songtrust.com/knowledge/collection-partners-pay-sources#youtube) which has 400+ answers to commonly asked questions about Songtrust and details on our service. We have a whole section on frequently asked YouTube questions! Should you have any further questions or concerns about your account, don't hesitate to reach out to our team at [email protected]. We hope your experience with us is better here on out!