Max
Good
After an admittedly long delay during which you may find yourself blocked from your account due to verification of your content additions, you should be able to work with Songtrust again. In my memory, the wait lasted about 2 to 3 months. During this period where nothing happens, the fault for me is the lack or absence of response from the customer service. Today, the conflict has been resolved, my content authenticated and I work with songtrust in perfect harmony. It is just necessary to be patient at the beginning of the partnership.
Response from SongtrustFeb 15, 2023
Hi Max. I appreciate you sharing your honest feedback. Around the time of your experience, our Conflict Resolution team had been working through auditing accounts to confirm that clients were in fact the owner for all registered works in their accounts. Since the process was completed, it appears that your account was reinstated. We thank you for your cooperation in helping us assure the accuracy of your registrations and apologize for the inconvenience that this may have caused you. Should you have any other concerns or questions regarding your account, please reach out to our Client Services Team using our Support Form here: https://www.songtrust.com/contact-support