SongtrustReviews of songtrust.com

Response from SongtrustJun 11, 2024

Thank you for taking the time to share your detailed feedback on your experience with Songtrust. I sincerely apologize for any frustration and inconvenience you’ve encountered during your time with us. Your input is invaluable to us as we strive to improve our services so I'll be passing your concerns along to each of our relevant teams. When it comes to the royalties we collect, once your songs are actively accruing royalties, we send out your song registrations to your home PRO as well as at other societies (including mechanical societies) where your music is earning. Your PRO would only be actively collecting and paying out performance royalties generated within the country or territory where it is located. You can learn more about the royalties we collect that your PRO would not be on our blog (https://blog.songtrust.com/royalties-you-are-missing-even-with-a-pro). While internal process changes, song conflicts, and inaccurate song data can certainly interrupt this process and cause delays, we hope you'll give us the opportunity to investigate further for you and make this right. While I'm unable to locate your account details, feel free to send an email to [email protected] and then let us know here in the comments so that we can flag to our Client Services team and help get this resolved and improve your experience with us. Thank you again.

Response from SongtrustJun 4, 2024

Hi Anthony and thank you for your feedback. I’m sorry to hear that there has been a delay in response and hope you’ll give us the opportunity to make this right. I want you to know that I will be passing your comments on to our Client Services team so that they can help rectify your account. Thank you for your patience. We hope to provide a better experience for you moving forward.

Response from SongtrustJun 4, 2024

Hi Moses, we appreciate the kind words. We'll be sure to pass this along to our Support Team. They will be thrilled to hear it! Thanks again.

Response from SongtrustJun 4, 2024

Hi there, I'm so sorry to hear that your experience with Songtrust has not meet your expectations. I can assure you that our goal is to make royalty collection as transparent and as accessible for independent creators. If you haven't already, please reach out to our Client Services team at [email protected] with any specific issues you may be encountering with our services and they will do their best to assist. Thank you.

Response from SongtrustJun 4, 2024

Hi Nikos, and thank you for sharing your feedback with us. I'm sorry to hear that your experience with Songtrust was less than ideal. Our team is aware of the support delays and is working hard to improve overall response time as well as the user experience. When it comes to the song registration process, while we can’t control individual society timelines, our teams work diligently on the back end to ensure that song data is accurate and set up to move through the publishing landscape as smoothly as possible. Should you decide to use Songtrust again in the future, reach out to our team at [email protected] and we'd be more than happy to reinstate your account.

Response from SongtrustJun 4, 2024

Hi Nick and thank you for sharing your feedback. Our sincere apologies regarding the delay in response and payout. We understand that this was both frustrating and inconvenient. I can see that our Client Services team has followed up over email and this has been resolved. While it appears that you've since cancelled your account, should you have any additional comments, questions or concerns, or decide to use Songtrust again in the future, please don’t hesitate to reach out to us at [email protected]. Best of luck!

Response from SongtrustJun 4, 2024

Hi Tyler and thank you for taking the time to share your feedback. Since the time of this review I can see that your works have since been registered at your home PRO. In general, once songs reach royalty activity thresholds, the song registration process can take up to a year before they're fully registered, depending on each societies' timelines. That said, should you have any questions or concerns in the future, don't hesitate to reach out to our Client Services Team at [email protected]! Thanks again.