SongtrustReviews of songtrust.com

I wish we could talk over the phone like normal people. Being visually handicapped make it hard to accomplish my goals and all the eye straining and reading is frustrating. Get a phone system

I had a very frustrating experience with support response times on Songtrust. My account issue remained unresolved for several months, and communication was extremely slow at different stages of the process. To be fair, the team eventually responded and provided clarification regarding compliance and publishing documentation requirements, but the overall process took much longer than expected and created a lot of uncertainty on my side. I believe the platform could improve its customer support response time and provide clearer guidance earlier in the process, especially for independent labels, managers, and first-time publishing administrators trying to understand the system properly. Hopefully they continue improving the support experience for users.

I was attempting to change my primary account email. It took a long time and a number of attempts... I give credit to Songtrust that we did eventually get there, but it really took a long time. Seems like there's a lot of room for improvement here.

So far not the best experience. The songs should be automatically uploaded if you put in your information especially if you know the title and most all the info. Or if you have a YouTube channel which I do. Hopeful that I will have a better experience later on but onboarding is annoying. I am a busy person not much time to play online typing a million codes in.

NO HA PASADO NADA, CASI NO HAY RETROALIMENTACIÒN, BUSQUEDA DE AREAS DE OPORTUNIDAD CASI NADA.

Signed up with Songtrust in 2022, paying a one-time $100 registration fee per songwriter (including for one co-writer on my compositions). Over three years, they collected about $80 in publishing royalties, sending quarterly reports that detailed earnings by territory and type. On the rare occasions I reached support, they gave useful advice on composition issues or splits. However, major frustrations dominated: support was extremely slow and hard to contact (responses often took weeks or months), the dashboard had technical glitches (e.g., tax form uploads failed repeatedly, and support refused manual submissions), and territories were sometimes removed from my account without explanation, causing royalties to stall. The biggest problem was payouts—despite the official $25 minimum threshold, my $80 never reached my bank account. When I requested a manual payout for the accumulated amount, they refused, citing strict internal policies with no flexibility. Compared to my direct experience with a PRO like BMI, which feels far more streamlined, reliable, and responsive for the writer's share, Songtrust's publishing administration proved technically cumbersome and unreliable. While they handle global registration and some collections, the rigid rules, poor accessibility, and risk of funds getting stuck made it a headache for a lower-earning independent composer. Don't forget there are many competitors that might work better for some songwriters, such as CD Baby Publishing, Sentric Music Publishing, or BeatStars Publishing—each with different fees, commissions, and support levels. Always carefully review the contract from Songtrust or any publishing administrator: ensure it's non-exclusive so you're not obligated to route all your past, current, and future music through one company. They sometimes bury exclusivity clauses deep in the terms, limiting your options—Songtrust's standard agreement is generally non-exclusive for admin purposes, but double-check to avoid surprises.🤝🙌🏻😎

The dashboard is not user-friendly, and there is no live person to assist you

Not giving codes on time.