SongtrustReviews of songtrust.com

Seem to get no response from them.

Honestly after a few years of using Songtrust. Here are my honest takes (and I really wish someone from Songtrust would reach out to me to help) - They are actually good at collecting royalties and they do get payments from international sources like they said - The interface is very easy to use - Royalty statements are clear and easy to read - Quarterly payments are reliable Here is where the problems have been for me: - CUSTOMER SERVICE: I have customer support tickets that sometimes don't get answered for 3-6 months, and even when they do... the issues never get fixed. - I submitted things to be amended / edited over a year ago, and they told me it will take a couple of Quarters to reflect the changes made... Still none of the changes are showing up on the MLC or on BMI (also they did not send me proof or confirmation to these changes being submitted) - They don't track or add recordings to The MLC (this has been a big problem for me) , for instance I have a title that has multiple remixes by different remixers... they never added those recordings to the MLC. some of these songs/titles have much more streams and radio plays than what is being reported on the statement. - YouTube claims has been weak - Missing Metadata is an issue. Like seriously a lot of the changes I want is simply to add ISWC, fix Alternate titles , etc.... and they have not been able to deliver. My highest paying tracks are ones that I registered MYSELF on BMI , and then registered them on SONGTRUST once the ISWC is issued, all alternate titles and performers are displayed correctly. (full disclosure I WAS ADVISED BY SONGTRUST NOT TO DO THIS, but those titles have made me the most money, and the reporting has been the best by far on them) - 2nd biggest issue: there seems to be only one person that keeps receiving my tickets. She has been nice, but I can tell the support staff are overwhelmed. Perhaps they can refer my cases and tickets to someone that I can actually speak who is senior, or from Downtown Music Publishing - Basically my final and most important take: We artists and songwriters need to focus on the music making and not the admin stuff. Songtrust has a great service, but bad customer service. If they really fix that and be more efficient at that and faster they would have the best service. I hope I receive a nice response for them where they actually help me fix all this stuff

The registration process looked simple and professional, but after completing all the steps and linking my BMI information, none of my songs have been processed or approved yet. It has been weeks with no update or response to my emails. The platform feels reliable in design but extremely slow in execution.

I haven’t received my first payment from any of my music in regards to Songtrust, so I can’t fully say that I’m satisfied with the experience yet.

In researching these providers, Songtrust had a reputation for poor customer service and particularly response times. I can confirm this is a still a problem. Took three weeks to respond to an inquiry, and even then, it didn't answer the question. If I recall, you can't even ask a question unless you already sign up. It took a while to enter my songs once I did sign up as an ISWC question response was not helpful. They did send this survey request quickly and often, so here you go. Providers in this space are limited, so my hope they do a better job in execution.

It's a fake website

Its hard to register my songs. there should be a registry of every song registered by others. Im relying on my ascap for my splits and writers information. Just hasnt been my favorite website thus far.

there’s no 1 to communicate with by phone or anyone to talk to directly about your account or things concerning your account My express payments was approved never received any money re filled out form now it says not approved I made well over 500$ I’ve never had to go through this