SongtrustReviews of songtrust.com

Response from SongtrustJun 4, 2024

Hi Deadrick, thanks for sharing your feedback with us. I'm very sorry for the delay in resolution from our Support Team. Our Copyright Team is consistently making improvements to our song registration process to ensure client songs are properly registered in order to minimize any potential complications down the line. I see since the time you left this review, our Copyright Team was able to reinstate your LOD and our Support Team had been in contact to confirm this. Again, my sincere apologies for the delay in a resolution. While it appears that you've since cancelled your account, should you decide to use Songtrust again in the future, reach out to our team at [email protected] and we'd be more than happy to reinstate your account.

Response from SongtrustMay 17, 2023

Hi there and thank you for taking the time to leave this review. As we've grown, we have continued to scale and improve previous processes along the way. However, we will continue to iterate and use client feedback, including yours, for future improvements! We are grateful for your feedback and are fortunate to have you as a part of the Songtrust community! Should you have any account-related questions or further feedback in the future, don't hesitate to reach out to our Client Services Team using our Support Form to submit a ticket. You can find this form by logging into your account and finding the link on your client dashboard.

Response from SongtrustJun 4, 2024

Hi Sven, thanks for sharing your feedback. I'm sorry to hear that your experience with us has not been a positive one. Our sales team provided estimates based on streaming data for all requested works, but as they are just estimates, they preface their explanation by also explaining there is no guarantee and promise for a certain amount of royalties. These estimates also include earnings for high-streaming songs that you may have not added to your account, and royalties that may have already been paid out via your PRO before signing up with Songtrust. While it appears that you've since cancelled your account, should you decide to use Songtrust again in the future, reach out to our team at [email protected] and we'd be more than happy to reinstate your account.

Response from SongtrustJun 4, 2024

Hi there. Thank you for sharing your feedback with us and apologies for the delay in response. It looks like you're inquiry has since been resolved, but I'm very sorry that you experienced a longer than expected response time from our team. Should you have any account-related questions or further feedback in the future, you can reach our team at [email protected] to submit a ticket.

Response from SongtrustMay 17, 2023

Hi Kirk! Thank you so much for taking the time to leave this review. Our Client Services Team will be so glad to hear about your positive experience! Have a great day.

Response from SongtrustMay 17, 2023

Hi Jordy. Thank you for sharing your feedback with our team. As we grow, we are continually working to improve our processes. Our sincere apologies that this has caused inconveniences; we do hope to do better in the future. While Songtrust collects 50% of your performance royalties from your PRO (the publisher's share), we only keep 15% of that 50%. The remainder goes to you during our quarterly payments. Regarding your song ""After the Rain," I do see that our Royalties Team is currently working internally to resolve the issue that you're experiencing. As soon as our team has an update for you, they will follow up on your open email thread. With our newly update tax and payment system, our team is still working out a few hiccups so we appreciate your patience as we work through these. Since the time of your review, it appears that our team has received your updated tax form and this has been successfully reviewed. This means you are all set to receive any previously held payments as well as the next quarter's payment during our payout in June. We strive to make the song registration and payment processes as smooth as possible for creators like yourself, so again, we are grateful for your feedback!

Response from SongtrustMay 17, 2023

Hi Valentino, we think so too! :) Thank you so much for taking the time to leave this review. Have a great day.

Response from SongtrustMay 17, 2023

Hi there. We appreciate you sharing your feedback with us and apologize for the delays you've experienced in reaching our Client Services Team. We are aware of the current, longer than expected reply times and are working hard to improve this. Regarding your tax questions, I can see that Yoichi of our team last followed up May 11th stating that our team investigated the validation issue with your tax information as well as provided a possible solution for you in his email. Should you have any additional questions or are still receiving error messaging with your documentation, please follow up on your open email thread with Yoichi. Regarding adding addition songs from your catalog to Songtrust, we have a one-time $100 fee per songwriter. This will allow you to register as many (or as few) songs as you'd like for each of them. You are welcomed to add songwriters at any point within the ""Songwriter"" tab in your client dashboard. Currently, Songtrust offers a standardized product experience - fixed 15% commission on all earnings - performance, mechanical, and micro-sync. We do not offer custom deals at the time. Should you have additional account-related questions, please use our Support Form to submit a ticket and reach our Client Services Team. You can find this form logging into your account and following the link on your client dashboard. Again, thank you for sharing your feedback and we hope you have a great day!