Paul Santa M.
I have been with CDBaby for…
I have been with CDBaby for distribution since 2003, using them as a "record label" like the rest of we genius songwriters whom record companies laugh at. I noticed after a few years that my work was NOT being registered with PRO's all over the world, even though I paid extra for that service from CDBaby. I found out that the PRO service was actually a 50/50 split of the 15% that is taken off the top for "publishing" with Songtrust. (Let's face it, this isn't true publishing, where publishers go out and find opps for your music, but oh well...) So I got my own ISRC codes, switched all my catalogue over to Songtrust. Within 4 months, 90% of the missing songs that CDBaby never bothered to register after 11 years (lost royalties for me) were now registered (as near as I can tell) by Songtrust, which is what their rep Maximillian promised me. However, just like CDBaby, human responses suddenly went dark. I can only assume this is COVID related lost worker issues and such; plus the market place being sucked dry by Spotify, whom I have neither the clout nor the taste for lost revenue to go up against. Let's face it people, we are always screwed by everyone and it will always be that way. BUT, I have to say that for me, they did what they promised and they do pay my quarterly little bits. I hope they get back to friendly, helpful human response contacts - call SoundExchange and you get a friendly, knowledgeable human EVERY time - there are many people out of work, there must be humans who you can talk to at this company. Note to Songtrust: Don't think that a few positive reviews are going to change your look - cool it with the groovy vids and get honest people to talk to like SoundExchange. The release of music is a minefield and we don't need any more sharpshooters in this world.
Response from SongtrustMay 16, 2023
Hi Paul and thank you for taking the time to share this genuine, honest feedback. As we continue to grow, our team is learning how to improve processes and best service our clients. I'm so sorry to hear that recently you've had trouble reaching our team. We are aware of the longer than expected response times and are working diligently to improve this. It looks like since the time of this review, your ticket as been responded to and closed out. Should you have further account-related questions, don't hesitate to reach out to our Client Services Team using the Support Form at the link in your client dashboard. Our goal at Songtrust is to make accessing your global publishing royalties more accessible so I'm happy that we've been able to collect what you're owed, and get that hard-earned money into your pocket!