Brother IndustriesReviews of solutions.brother.com

Mieser Kundenservice! Stundenlange Zeitverschwendung mit "Superlösung" per Chat! Das macht man nur einmal. Bei der Hotline letztlich eine (spanische?) Ansage, danach aufgelegt. Wenn ich so mit meinen Kunden umgehen würde, wäre ich sie in kürzester Zeit alle los!!

I really like the Brother Printer line. However, if you have a problem, be ready to spend time on hold waiting for an Agent. Of course, that is after the Chat being a waste of time if your issue isn't listed. An offer to leave a number for a callback is another waste of time. I sat home all day trying to talk to an Agent and the call never came. AND, make sure you have the right browser to print a label to recycle a tone cartridge! After 3 attempts I would have to change my browser (the same one that I registered the printer with) which I didn't choose to do.....the result? The cartridge hit the landfill. Their programmers need to accept any legitimate browser. (Even the Agents, when you finally reach one, are not permitted to email a label. All needed info to do this was included on registration of printer!!!!!

DO NOT BUY FROM THIS HORRIBLE COMPANY. They sell a printer which supposedly works with a Macbook M1 Pro, but of course because they are stuck in the 1990s it did not. After troubleshooting for 2 hours with a tech, there was nothing that could be done, so naturally, a return was requested. I just received the notice of return and apparently I have to pay for shipping their piece of trash product back to them. This is the last Brother product I will ever buy. Their products suck and end up as paper weights way before they should. Plus, the customer service is terrible. Additionally, they are saying they can deny the return if the product isn't completely saleable when it arrives to their warehouse. It is your fault I am having to return this piece of trash. If you were actually Mac compatible like you claim to be, this wouldn't be a problem. This includes an original packing slip, which was not included in the box when I received it. Additionally, it was in a box that was way too big for the item and it was rattling around in the box when it was delivered because they didn't use any packing materials to keep the product safe. This company deserves a total boycott. Do not buy from them!! You are the worst company ever!

bought a label maker. stopped working after one month. after numerous phone calls, chats, intentional delays, finally spoke to a tech guy who walked us through getting it to work. a month later, it stopped working again. they say its under warranty but its impossible to process a claim. i was on hold 20 minutes, then got disconnected. went to chat, only to be told they needed to "escalate". another phone call, nothing. yet another phone call, still nothing. another chat, nothing. they do everything they can to avoid honoring their warrantee. completely dishonorable. i will never buy another product from them. i have a 200 dollar paperweight.

Demande d'assistance pour une imprimante semi-pro défectueuse laissée sans réponse après plusieurs mois. Près de 10 relances effectuées sans retour... Brother n'est pas fiable si vous êtes un professionnel.

J'ai appelé le numéro d'assistance pour mon père, qui n'arrivait plus à réinstaller son imprimante. Je tombe sur un monsieur à peine aimable, avec accent du Sud tres Sud, qui me dit "c'est quand même pas compliqué !!". Monsieur, sachez qu'à 75 ans, tout devient compliqué et encore plus en informatique. Mon père fait l'effort de s'adapter au monde d'aujourd'hui. A vous de lui faciliter les choses, ET AIMABLEMENT.

I bought a simple, basic Brother sewing machine (85.00) at Walmart. My expectations were not big but this machine was just like my 30+ experience w Bother Laser printers and sewing machines (I enjoy gifting these) just superb! A lot for a little money! Never disappoints!!

Brother: False advertising on Black Friday I have a Brother MFCL3370CDW and I am pleased with it. I bought it from a store rather than directly from Brother as their website indicated all models not to be available, which was incredible. On Black Friday they announced a 20% reduction on toner which brought the TN223 4PK down from $350.99 to 280.79 under coupon BF20NKTN. I tried to purchase it online and after 4 unsuccessful attempts in which 4 different credit cards were refused I decided to wait a day and retry: same outcome. Order accepted, coupon included automatically, card refused. I decided to chat online with a consultant who after 4 communications asked me where I found that price and I had to explain that it was on their website for Black Friday! After 45 minutes she came back telling me that this specific item was not included in the discounts. Their website clearly indicated that it was a sale item. Their online ordering accepted the transaction. Their online ordering automatically included the coupon. Their online ordering refused "the credit cards" and not the item. I asked before ending the Chart for a supervisor to call me back on my cell. No one did. I wasted 2 hours because of false advertising. Is this a respectable company. The answer is a resounding "NO".