Brother IndustriesReviews of solutions.brother.com

As of September 2026, Brother printers no longer fully support the current Macintosh operating systerm (OS 27 "Golden Gate"). Specifically, the iPrint software that enables scanning and other functions directly from the printer no longer function because of the company's deliberate failure to provide an Apple Silicon version. There is an FAQ page on the Brother USA website that says "Apple silicon-compatible software is planned…" by September 2027. BUT, Brother was warned a year ago, along with everyone else that the next release of MacOS (that is MacOS 27) would no longer support intell-based apps. Brother could have written an Apple Silicon version of their Print&Scan software at any time in the last several years. It would have worked on MacOS 26, for example. Brother has no vialble excuse at all for not adquately supporting their products. They make very good printers, but their customer service is beyond abysmal.

I wrote a frustrated review several days ago, but customer service was very friendly and helpful now that I could contact them in their open hours. The website placed my ink order 6 times last Friday after repeatedly telling me that my credit card was declined. Today I called first thing and she was able to cancel 4 orders then says she will provide shipping return labels for the others at no cost if I am unable to stop delivery through UPS. I am pleased so far with this resolution but Brother should give customers some control to cancel their own orders.

I purchased this printer about a week ago. It is a MFC-L2717DW. My last printer was great from them, except for the periodic dropping off the network. This printer works great for one computer but not the other. I have more than one computer I need it to work on. I was on chat with Brother after calling and being told by their auto service that I could leave my name and number and someone would call back within 35 minutes. That was yesterday. Not a single call! The chat guy had me putting in the IP address twice to find it. It didn't find it the first time so I don't know what he thought would be different the second. He had no idea how to resolve the issue and told me he would set up a call and someone would call within 2 hours that could help me resolve the problem. No one called. First of all, make sure your product is sound. I only have one network and if it is working on one computer, it should work on all of them as they are all on one network! Second of all, train your customer service people to know what to do as this problem is pretty common and some people, myself included are not able to fix it. (Along with the machine going to sleep every 15 seconds. I have set it to 15 minutes but it does what it does and they can't seem to fix that either.) Third, if you say you will call, keep your word and call and fix the problem! This is the last Brother printer I will purchase after this experience. I will be researching and finding a company that actually values it's patrons that have been with them for years. Clearly Brother does not value anyone but their bottom line in my opinion. I am editing the review because the company did call back after the review and worked with me to fix the issue. Most of the time is works now but there are still hiccups where it simply will not work and I have to play around with it which is why I only raised it to a 3 star experience.

Die Produkte laufen Einwandfrei und Störungsfrei. Aber der Tonerersatz ist zu Wucherpreisen erhältlich, darum nicht mehr Sterne.

The installation guide (Quick Set Up) has a link to follow: support.brother.com THIS LINK has one period mark difference from another site where I was fooled into paying £1 - thus giving my card details. I would expect a company as large as Brother to tackle this. (Add a warning?) Additionally the simple additional information that patience is required and the machine might take five to ten minutes to complete setting up would be useful! That's why I went to the help site. Once it is set up - The DCP -L2520 DW is a great machine!!

Das Gerät ist im Prinzip gut. Was unseriös erscheint, ist die Tatsache, dass es ohne Batterien (die prozentual sehr teuer sind) und nur mit einem ultrakurzen Muster-Band geliefert wird. Man hält den Kunden für so dämlich, dass man denkt, er merkt das nicht - oder jedenfalls so spät, dass er es schon gekauft hat. Hauptsache, man kann es zu einem billigen Preis anbieten.

I bought Brother HL-L2300D. I'm a little disappointed. The product requires a cable to install onto the printer but didn't come with one in the package so I have to order one separately which is counter productive to my original intention.