Brother IndustriesReviews of solutions.brother.com

"I love you guys!! I managed to easily program the label printer to generate unique QR codes from a CSV file. You’ve thought of everything and you literally saved my project! It’s these small details that show the genius of a company. If I had the money, I’d buy the company tomorrow. Fantastic work!"

Ich hatte mit einem Brother-Drucker Probleme, die Firmware upzudaten. Meine Mail-Anfrage wurde sehr schnell mit hilfreichen Links beantwortet. Weil es dennoch weiterhin Probleme gab, hat sich der technische Support kurzfristig gemeldet und dann mittels team-viewer und sehr klaren und freundlichen Anweisungen per Telefon das Problem gelöst. Außer der Expertise möchte ich auch die große Geduld und Freundlichkeit des Mitarbeiters hervorheben.

Angelica was amazing she went above and beyond to get my brother printer working on my laptop. Very happy.

Another great Printer from Brother I've been a Brother user for years and recently found myself in a jam. I needed a cheap little printer pronto. I'd already bought from another larger brand, which turned into a constant headache. So I bought the little mono laser LD-2400DW (US$100). Plugged it in ... switched on my old DELL PC gave them the keys and I was up and running in 5 minutes. Highly recommend.

I bought a little all in one brother printer for couple hundred dollars. This thing is so perfect, I’ll never buy anything else. The software is an absolute dream! Very happy all the way around!

We purchased an All-in-One Brother large format printer and were initially disgusted with the ink consumption, going through over $500 in ink in only a few months. Several calls to customer service resulted in them sending a set of free cartridges...but the printer drank them like a drunk on a bender. SO...more calls and up the chain to the top tech guy resulted in them admitting we had a lemon and sent us a new printer...which has worked FLAWLESSLY, with very stingy ink usage. We were told to just recycle the other one, which we did. SO...I am impressed with the quality now that we have a good one, and ink consumption is now excellent

Sehr schnelle Verbindung zur Hotline. Mein Brother Drucker funktionierte nicht mehr. Die Dame vom Service ging mit mir mit Ruhe und Geduld das System am PC durch, Schritt für Schritt. Dann druckte er wieder. Super Service. Danke.

My printer wasn't printing from my computer. After some searching online, I found the Brother Customer Support on-line chat, got an agent, and discussed my issue. When she was stymied, she got someone else. When both were unable to solve the problem, I knew I needed to have someone on the phone, where I could sit beside my computer and printer as we spoke. I was insistent on my getting telephone assistance. Rasha, the on-line agent, said someone would phone me in a few days. And sure enough, to my surprise, the phone call came!! It took two separate long phone calls, where Auja, the agent, guided clueless me as she applied various stratagems to my computer while she tried to solve the problem; and, happily, she was finally successful! I know the frustration when a printer won't work. And the anger when you can't get help from a company after you've spent considerable money on their product, So, in Canada, anyway, try that route to get help from a Brother agent.