Brother IndustriesReviews of solutions.brother.com

I heard about the quality of Brother laser printers. I needed one and got one. It's nothing but trouble. It's been an unusable waste of money. I'll never recommend or purchase a Brother product again. They were good until 2023 or so and are now cheap junk that doesn't work for easy home use. I'll buy another brand from now on. Sorry Brother, you're now junk!

Buyer Beware – Wrong Printer Sent TWICE! I have now ordered the Brother MFC-L2710DW printer TWICE from this company, and on BOTH occasions, they sent me a completely different printer than the one I ordered and paid for. The first time, I gave them the benefit of the doubt and assumed it was an honest mistake. However, after placing a second order and receiving the wrong printer AGAIN, I am extremely disappointed and concerned about this company's order fulfillment practices. I contacted the company yesterday and requested that they arrange a UPS pickup for the incorrect printer. I do not believe I should be responsible for transporting a large printer to UPS when the company is responsible for shipping the wrong product. They replied contact UPS and schedule yourself I have attached a photo of the printer they continue to send instead of the model advertised and ordered. After experiencing the same issue twice, I cannot help but question whether this is simply poor quality control or something more concerning. From a customer's perspective, receiving a different product than advertised on two separate orders certainly raises questions about potentially misleading sales practices. My recommendation: BUYER BEWARE. Double-check exactly what you are purchasing and carefully inspect what arrives. Based on my experience, I cannot recommend purchasing from this company. Two orders. Two incorrect printers. Zero confidence in this company.

I use linux and just bought a new Brother printer (MFC-J6560DW) which was not inexpensive. I have tried to get help getting it to work and Brother provides no email contact for support. I would NOT get another Brother product. It is very disappointing.

I bought a Brother printer because it appeared it would be inexpensive to own and operate. I'm not sure if it is inexpensive or not. What I am certain of is that every time I need to print, I am unsure if I'll succeed. Sometimes I can print from my computer. Other times it works from another computer that has the Brother app loaded. Sometimes it doesn't. Printing was easy 20 years ago. Since then, everything else got easier, but somehow Brother has made printing exponentially harder, more time-consuming, and frustrating. I long for the day when I can go full Office Space on this piece of junk.

Drucker Extrem schlecht. Ich dachte ein voll guter Drucker bekomme ich umsonst von einem Bekannten. Aber dann der Schock. Von selber verbindet sich nichts. Man muss ich erst von ChatGPT erklären lassen das man so absurde Dinge wie Fünfmal die Einaustaste drücken und Klappen mehrfach öffnen machen muss nur damit der Drucker sich überhaupt mal verbindet und man überhaupt was ausdrucken kann sonst macht er einfach Nix. Schlechster Drucker der je existiert hat kommt von dieser Firma. Und nach diesen ganzen merkwürdigen herumgespielt am Drucker funktioniert immer noch nichts.

Bought a printer 2 days ago. 2 hours trying to get it working. No luck and it even put some pop up on my screen that I could only get rid of by restarting computer. Tried online help … useless. Called and asked for a callback. Instead of 19 minutes, they called back over an hour later and I was out. After reading reviews, I figure it’s easier returning it. Packed it up and returning later today.

One hour and 45 minute wait? Do they not think they might have a problem on their hands? I have owned their printers for years and every time I nee help its about 2 hours listening to the crap piano music before soemone answers. Absolutly terrible business. Everything that is wrong with corporate america right here on one call....

1 STAR — AND HONESTLY, EVEN ONE STAR FEELS LIKE TOO MUCH. I have never been this frustrated with a printer. Brother seems much more interested in **selling printers than making a reliable product that customers can actually use.** This printer has been an absolute **nightmare**. It randomly goes into sleep mode whenever it feels like it, disconnects for no reason, and when we actually need to print something, we end up wasting time trying to get the stupid thing to work. We constantly have to reconnect it, troubleshoot it, restart it, and deal with issues that simply **should not be happening with a printer.** What should be a simple task — **printing a document** — has turned into a daily headache. We have been patient. We have tried everything. But after dealing with this over and over again, we have reached the point where **we simply cannot take it anymore.** Brother, if you are going to charge people good money for your printers, then **make a product that actually works reliably.** Customers should not have to spend this much time fighting with a printer just to get it to do its ONE JOB. I am writing this review because I genuinely do **not want other people to waste their money, time, and sanity** going through the same experience. **Extremely disappointing. Extremely frustrating. I would NOT recommend this printer.**