Brother IndustriesReviews of solutions.brother.com

Received a series of links to try and service my HL-L2395dw printer. making copies with black all over them. The links sent did not work. the cyustomer service which I tried before is terrrible. A lot of time spent getting no where. If I do not get some help I will not ever buy brother again. the product I have liked in the past. But I cannot get help with the issue.

Called Support - could not ever actually speak to anyone. I was connecedt to a fake voice in a French accent who said its name was Kevin. When I asked to speak to a person I recived no response and was put on hold for about 10 minutes before I gave up. DO NOT BUY anything from this company- they obviously do not care about their customers

J'ai acheter une Brother MFC L3770CDW, J'ai rencontré énormément de problème avec cette machine, le toner noir d'usine a très vite dysfonctionné ainsi que le tambour, le support Brother a d'abord refusé de prendre en charge le remplacement, avant de le faire sous pression du revendeur. Ensuite, la machine vide très vite ses consommables. J'ai par la suite découvert que les consommables n'était pas vide, mais la machine les déclare vides après un certain nombre d'impressions. Chose qui peut être réinitialisé par commande..... De plus les toner sont équipés d'engrennage qui finisse par bloquer les toners après un certain nombre de tours, alors que les toners ne sont pas vide.... Je regrette l'époque où on changeait un toner quand la page ressortait sans impression de l'imprimante. Cette consommation forcée est scandaleuse. Plus jamais brother, sans compter les problèmes de connexion réseau récurrent.

My printer wasn't printing from my computer. After some searching online, I found the Brother Customer Support on-line chat, got an agent, and discussed my issue. When she was stymied, she got someone else. When both were unable to solve the problem, I knew I needed to have someone on the phone, where I could sit beside my computer and printer as we spoke. I was insistent on my getting telephone assistance. Rasha, the on-line agent, said someone would phone me in a few days. And sure enough, to my surprise, the phone call came!! It took two separate long phone calls, where Auja, the agent, guided clueless me as she applied various stratagems to my computer while she tried to solve the problem; and, happily, she was finally successful! I know the frustration when a printer won't work. And the anger when you can't get help from a company after you've spent considerable money on their product, So, in Canada, anyway, try that route to get help from a Brother agent.

Drucker defekt. Support reagiert weder auf WhatsApp noch auf E-Mail.

I have had problems with two brother colour laser printers recently and found brother support staff very arrogant with an attitude ‘we’ve got your money bad luck go away, they offer no help except go to a service centre who charge more than the printer costs before they look at it.A totally disgraceful company who l will never deal with again. Nick McGlone (AUSTRALIA)

If I could give no stars I would I have never had an issue with brother printers till now. Had printer for about 2 months brought for school and now says has a mechanic problem. This thing is going in the dumpster today. Their customer service isn’t worth a damn. They want me to pay for them to look at it and fix it. Going in the dumpster very disappointed with this brand.

Terrible Customer Service, took all day to get one Rep on a phone. Finally rep said my operating system is too old, not supporting the printer. It was supporting 3 days ago before I moved out of my house, and suddenly its not supporting. My operating system is the newest so its B.S. They're lazy to troubleshoot the connection. Very unreliable Service and products.