Brother IndustriesReviews of solutions.brother.com

very bad warrnty, they just don't want to do the warranty. give you all the excuse to refuse.

Kundendienst angeschrieben, weil ein Fehler beim Drucken gab und der Drucker mit Patronen 1 Monat alt ist. Mir wurde gesagt, dass die Patrone defekt ist und ich soll das reklamieren. Ich würde dann nach ca. 1-2 Woche eine neue Patrone bekommen, weil ich noch Garantie habe. Versand soll ich dann aber auch bezahlen.

I would not come anywhere near Brother printers. My experience with them has been a nightmare. Purchased a laser printer at Officeworks and within 6mths (not even used much) it just stopped working and would not turn on. Contacted Brother and they do not replace, instead they repair. Their repair partners are hopeless. 1. Partner repairers are useless. I've contacted one nearly everyday and either can't get through or never there for me to drop the printer off. Brother then want me to travel elsewhere further to another of their repairers. A huge inconvenience. They'll just send you everywhere without consideration of your personal circumstances. 2. Slow to respond. After complaining about their service partner and chasing them they offered to pick up. I never heard back and chased again. 3. Brother nor Officeworks will not give a refund for their rubbish printers. 3. Their technical support is atrocious. After care sale non-existent. The person I dealt with was terrible, no empathy at all. Unless you want to deal with rubbish printers and horrible non existent support do not buy this brand. You will regret if something goes wrong. I have been battling and chasing for.nearly three weeks and my printer is still not fixed. I'm at a point where I am traumatised when I see or hear of this brand. I just want the printer gone and my hard earned money back. I have reported the company to ACCC and Fair trading for breaching basic consumer rights for products and repair.

Sav deplorable 15 jours que cela traine sans aucune solution 1 on vous envoie un bon retour : jamais reçus 2 un technicien va prendre rendez vous aves vous : Un fantôme 3 on s'occupe de vous rapidement : 15 jours et toujours rien Brother plus jamais

I put an honest and courteous review on their sight, see below, and I received an email saying, that it cannot be published to the website. My review: "No replacement for super ink cartridge. I bought the brother J1205W because of the capability for large ink cartridges. The new printer came with a high yield black cartridge but nowhere can I find a replacement. Quite disappointing. The high yield cartridge is a strong selling point for this printer. It seems shady that I cannot find a replacement anywhere, including brother. Perhaps I'm missing something. I hope to hear back that I'm wrong. I just bought 5 new cartridges to replace the ones that came with the printer (I had to buy two, standard yield black, to last as long as the original high yield one. This cost $90+. Which is almost the cost of buying a new printer with the great black cartridge. The printer itself has worked perfectly without one single mishap. It's a great compact printer and fast." Today the new cartridges came and the (standard yield) cartridges are no more than 25% full.

You make products that do not work- your customer service department is employed by the low intelligence people I ever spoke too- I have contacted you plenty of times to let you know the new printer stops working- the last one did this also- your printer does not get to decide if it’s going to work or not- you are under obligation to make products that work and they do not. Our company is garbage and I bad mouth the Brother Company to anyone who stands long enough to listen. Your are nothing but a fraud and a phony!

Ich habe heute versucht, mit dem Support von Brother zu chatten. Erst wartet man 40 Min, bis sich endlich ein Mitarbeiter im Chat meldet. Wenn man das dann nicht sofort mitbekommt, muss man sich erneut anmelden. Nach dem 3. Versuch bekam ich eine freche Antwort und einen Link, der nicht hilft und wurde wieder gebeten, mich neu anzumelden. Für telefonische Anfragen werden 1,99 €/Min. fällig, wenn man nicht mehr in der Garantie ist. Ein unmöglicher Kundendienst!

The worst, most egregious Customer Service I have ever encountered. Poorly trained, recalcitrant, and remiss in their duties to take comprehensive notes. Their "LEVEL 5" is supposedly top tier but the agent 'Paul' was excessively hostile, bullying, and unresponsive.