At SolutionBased Inc, our mission is to empower individuals with disabilities and seniors to remain in their beloved homes. We are committed to creating innovative, cost-effective solutions that improve daily living. Customer feedback is invaluable to us, guiding our continuous improvement of products and services. Based in Los Angeles, our team provides direct, personalized support without outsourcing calls. Please don't hesitate to reach out with any questions or concerns. Best, Israel Gamburd, CEO
Solutionbased (solutionbased.com) has 269 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
solutionbased.com
Website
solutionbased.com
Category
Health Equipment
Location
Pacoima, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I have had a shower chair for 2yrs and I have replaced almost every part. The chair is terrible, unreliable and the parts are expensive.
Response from SolutionbasedAug 5, 2022
We are sorry you are having issues with you chair. If you can email me at [email protected] with the serial number I can help you get warranty parts. This should not happen. We have users on our chairs for over 10 years. We do see casters get replaced after a few years of use but that's about it.
PK
Paul K.
Great job and service
Great job and service
Response from SolutionbasedAug 6, 2022
Thanks for the review.
JR
Joyce R.
I have always loved to soak in the tub…
I have always loved to soak in the tub a couple times a week but after getting older was unable to manage tub. Now I can soak all I like. Thank you.
Response from SolutionbasedAug 2, 2022
Thanks for sharing your story. We are happy to be in the business of helping people regain their independence. 👍
GE
Greg E.
Easy to install, worth every penny!
We’ve waited to rate this for a couple of months so it could actually be an informed response. That being said I cannot speak highly enough of the sales people and the product itself, TubBuddy Tilt SB2T.
First off after the initial email contact was made the sales/support staff (Oscar & Israel) suggested a FaceTime call rather than email and text, what a great way to cut down the time and clarify exactly what our bathtub looked like (more oval than a standard tub). After a short discussion and with one more call for clarification the order was put in, even with a modification the unit was delivered within a week, unbelievably fast!
This unit saved us from needing to tear out and rebuild the entire bathroom, 10 times the cost and weeks of inconvenience avoided.
The unit itself goes together so easily with no special skills needed and was installed in 20 to 30 minutes.
We have used the unit to safely gain access to the tub, but not as yet as a roll over or stand alone commode but it appears that it will accommodate us there also. The slide action much smoother than anticipated, the chair slides into the tub effortlessly.
Some notes of caution. With our particular bathtub dimensions the bridge had to be set quite high. This means the chair needs to be high also. The net result is chair is almost (almost) too heigh to get into easily.
Just something to think about.
We also needed a custom “bridge“, 2 inches longer than standard. This alteration was made without any significant delivery delay, but we should have gone at least 4 inches to make the install easier and more flexible in positioning. Ultimately it did not hamper or change the proper function of the unit, but knowing how quickly and easily the alteration was would’ve been nice to add 4 inches. Another option that would be nice in our particular situation is an option of a longer arm rest. My sister has issues "reaching back" to get into the chair. A longer are rest might help.
In conclusion, good sales support, fast delivery, incredibly easy to install by myself (for my sister) and as we move down this unfortunate road of restricted mobility this was the find of the century, life changing!
Our PSW’s love it, our OT likes it and most importantly my sister likes it.
It makes showering much safer, and she can live at her house longer.
Worth every penny!
Thank you, thank you.
Response from SolutionbasedJul 26, 2022
Thanks for taking the time to write this. We are pleased to hear that our Showerbuddy system helped. This is so touching for all of us at SB. 🙏❤️
PB
Peter B.
This is a life saver
This is a life saver. It helps me get my wife into the shower again get herself clean and happy. No more sponge baths. I wish I knew about this amazing item sooner. It saves my back and my wife from falling on the floor. Thank you for this invention.
Response from SolutionbasedJul 26, 2022
Thank you for taking time to write about your experience. We appreciate the trust you put in our product. We are pleased to hear it's worked out well for you and your wife.
RM
Robert M.
urinal keeps falling off even with new…
urinal keeps falling off even with new part you sent
Response from SolutionbasedJul 26, 2022
Sorry to hear about the trouble. Can you please reach out to us by email and we will fix the issue or replace the product. [email protected]
CA
Carol
Friendly, kind, thoughtful, helpful!
Thank you for going out of your way to help me out, even contacting me on a holiday weekend!
Due to shipment and supply-Covid issues the travel shower buddy was not available for a few months but when we were able to order it online it came fast!
I am not sure whether the new adjustable to be slightly shorter version is available, this is what I need, that is why 4 stars instead of five. The shower buddy is great, easy to assemble, lightweight, well constructed, good product just a couple of inches too tall.
Response from SolutionbasedMay 7, 2024
Thank you for your review! We're glad we could assist you, even during a holiday weekend. We're pleased you find the ShowerBuddy easy to assemble and well-constructed. We understand your concern about the height and will take your feedback into account for future improvements. Thank you for choosing us!
SL
Stacey L W.
The chair is easy to put together and…
The chair is easy to put together and take along in the carry bag. It fit in the shower stall. However the wheels don’t easily go over low thresholds or the lip of the shower stall. I would have liked a bit bigger where I think. My husband is 230lbs and it is a strain for me to lift/push over the entryways.
Response from SolutionbasedJul 26, 2022
Thanks for the review and feedback. All of shower chairs have difficulty going over a threshold. With past experience of being a caregiver, one tip is to pull the chair instead of push where there is a threshold. Even our 5" casters will have the same issue. We are alway looking to innovate, but have not come up with anything just yet.