SolutionbasedReviews of solutionbased.com

Response from SolutionbasedFeb 4, 2026

We are very sorry for the frustration you experienced trying to reach us. We pride ourselves on providing direct support, and we’d love the chance to make this right and answer all your questions. Please call us again at 877-769-2833. We do not use an answering service; you will always reach a real team member who can help with troubleshooting. For more complex questions, we can even FaceTime you to look at your setup in real-time. Our team is available Monday through Friday, 8:00 AM to 4:00 PM Pacific Time. We look forward to speaking with you!

Response from SolutionbasedMar 22, 2025

We're sorry to hear about the mix-up with your order. We understand how frustrating that can be. Please reach out to our support team, and we'll make it right as quickly as possible. We're here to help! [email protected]

Response from SolutionbasedOct 21, 2024

Thank you for your feedback. We’re sorry to hear about your experience. To clarify, we reimbursed you 100% of the purchase price, but we do ask that customers cover return shipping. We understand that shipping costs can be frustrating, but we cannot reimburse more than the total paid for the product. We truly value your feedback and will continue to work on improving our customer experience.

Response from SolutionbasedAug 28, 2023

Dear Angela. We sincerely apologize for the inconvenience. It's disheartening to learn that the wheels on your chair have not been functioning properly after just a few uses. Please know that your chair is still under warranty, and we are committed to resolving this matter for you. We would like to extend our offer to ship you replacement parts for the chair completely free of charge. To proceed with sending you the necessary replacement parts, kindly email us at [email protected] and provide us with your order number. Our customer service team is dedicated to assisting you through this process and making sure you have a positive experience moving forward. Once again, we apologize for any inconvenience. We look forward to assisting you further. Best regards,

Response from SolutionbasedMar 23, 2023

Hi Robert, so sorry to hear about your experience with the bag. We are happy to send you a replacement at no charge.

Response from SolutionbasedSep 30, 2022

Unfortunately when there is low volume the price does go up. Our chairs are built using great materials and we dont sell much parts. We add a very little mark up on parts. Most equipment today is disposable and most manufactures dont sell replacement parts. I am sorry it feels like a robbery. Thats not the intent.

Response from SolutionbasedAug 5, 2022

We are sorry you are having issues with you chair. If you can email me at [email protected] with the serial number I can help you get warranty parts. This should not happen. We have users on our chairs for over 10 years. We do see casters get replaced after a few years of use but that's about it.

Response from SolutionbasedFeb 14, 2022

Hi Brad, I emailed you about this issue. We are so sorry about the issue you are having with the cable. We will fix the issue and replace the parts at no charge. This shouldn't happen. Sorry about the inconvenience.