SolutionbasedReviews of solutionbased.com

Response from SolutionbasedMar 22, 2026

Thank you for your feedback. We’re glad to hear that part availability and customer service met your expectations. We did ship your order the same day, and we apologize that FedEx took 8 days to deliver it. Unfortunately, once the package leaves our facility, we do not have control over carrier transit times. We understand how important these parts are, especially when a shower chair is not functioning properly, and we appreciate you bringing this to our attention. Your feedback is helpful as we continue to review our shipping options and communication.

Response from SolutionbasedMar 3, 2026

Thank you for your feedback, and we’re truly sorry for the frustration this has caused. You’re absolutely right that customs clearance can add time to deliveries going into Canada, and while it’s unfortunately outside of our control (and FedEx’s control as well), we clearly need to do a better job setting expectations on our website for international shipments. If the estimated delivery date didn’t account for potential customs delays, that’s something we need to improve so customers can plan accordingly. We understand how disappointing it is to order based on a delivery estimate and then experience delays especially when timing matters. We will be reviewing and updating our delivery messaging for cross-border orders to make it clearer that customs processing time is not included in the estimated delivery window. Again, we’re sorry for the inconvenience and appreciate you bringing this to our attention. Your feedback helps us improve.

Response from SolutionbasedApr 10, 2025

Thank you so much for your feedback. We’re glad the replacement parts have worked well for your husband, and we truly appreciate you sharing your experience with the website. We’re always working to improve and will take your comments to heart as we make updates to better serve you.

Response from SolutionbasedFeb 26, 2024

Hi, Emmanuel has reached out to start the return process. Once the unit arrives at our location we will issue a refund. If you need any assistance you can also call us (877)769-2833

Response from SolutionbasedJul 12, 2023

Thank you for sharing your feedback with us. We appreciate your input and understand your desire for more adjustability. We do offer other shower chair models with additional adjustments, but they come at a higher price point. With a $200 shower chair, it becomes challenging to incorporate multiple points of adjustment. Nonetheless, we will take your comments into consideration for future improvements. If you have any further questions or concerns, please feel free to reach out to us.

Response from SolutionbasedJan 24, 2023

We are glad that the BathLyft is working well for you. If you call our office we will be able to assist you. (877)769-2833

Response from SolutionbasedDec 20, 2022

Hi Kathy, we are so sorry about the zipper. We are sending a replacement right away.

Response from SolutionbasedNov 20, 2022

We are so sorry. Part shouldn’t be replaced after 2 weeks. We are happy to replace the under warranty. Please call me (818)293-1689 Israel. Sorry about the inconvenience.