Brian T.
Hole in first brand new seat sent out
I was replacing a Shower Buddy seat for my wife that was 3 years old and starting to fall apart. Apparently, there is a newer model seat available which fits our shower chair, it appears to be softer, which my wife likes, but after only a few weeks it already has a hole in the center edge of the seat that is starting to get bigger (looks like it was a weak spot in the covering fabric). Now I'll have to contact the company to find out about the warranty period, etc. After getting 3 years out of the last seat, this is really disappointing. UPDATE: After sending a picture of the hole to Shower Buddy, they are replacing the seat under warranty. Still removing one star for this to happen within 2 weeks for such an expensive item.
Response from SolutionbasedJul 11, 2022
Hi Brian, so sorry about the cushion and inconvenience. We are happy to send a replacement at no charge. We will reach out to you via email.


