At SolutionBased Inc, our mission is to empower individuals with disabilities and seniors to remain in their beloved homes. We are committed to creating innovative, cost-effective solutions that improve daily living. Customer feedback is invaluable to us, guiding our continuous improvement of products and services. Based in Los Angeles, our team provides direct, personalized support without outsourcing calls. Please don't hesitate to reach out with any questions or concerns. Best, Israel Gamburd, CEO
Solutionbased (solutionbased.com) has 269 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Health Equipment · Aliso Viejo, California
Excellent
Health Equipment · San Francisco, California
Excellent
Health Equipment · Maywood, California
Excellent
Health Equipment · RANCHO CUCAMONGA, California
Excellent
269 approved reviews, newest moderated first
Morris L.
New brakes The process of ordering replacement brakes was easy and fast. Disapointed I had to replace the brakes on a shower chair less than a year old.
Response from SolutionbasedOct 22, 2022
Hi Morris, we are happy to warranty the parts. If you can please email me: [email protected] with the serial number I can start the process. Sorry about the inconvenience.
ChristinaMG, P.
Showerbuddy is consistently super helpful. Products are durable, reliable, and address a variety of needs. Appreciate their excellent customer service!
Response from SolutionbasedOct 11, 2022
Thanks for the positive feedback. We apprecaite it.
Gary J.
The small piece of fabric for our shower buddy chair was highway robbery at $68 with shipping. You guys are taking advantage just cause everyone else is. Shame on you!
Response from SolutionbasedSep 30, 2022
Unfortunately when there is low volume the price does go up. Our chairs are built using great materials and we dont sell much parts. We add a very little mark up on parts. Most equipment today is disposable and most manufactures dont sell replacement parts. I am sorry it feels like a robbery. Thats not the intent.
Ed T.
Great customer service. In fact it was Excellent!
Response from SolutionbasedOct 22, 2022
❤️
Ed M.
Got the bag for shower chair in time for our trip and it held up nicely. A little snug but it works
Response from SolutionbasedSep 28, 2022
We are glad it all worked out. Thanks for the review and feedback.
Jerry R.
After receiving the wrong carry-bag, I contacted customer service, and they promptly sent the correct bag. Great response and communication!
Response from SolutionbasedSep 20, 2022
Sorry about the error and I am glad we were able to ship the correct one the second time around.
Alan B.
After a lengthy hold up in customs we recieved the headrest as described. Thanks Al
Response from SolutionbasedSep 16, 2022
Thanks for the feedback and so sorry for the inconvenience. I just tracked the order and it shows delivered. I will also email you the tracking information.
Kim M.
Website was easy to order from - it made clear which strut would fit our chair. Ordered Tuesday and received it Friday. Delightfully fast.
Response from SolutionbasedSep 20, 2022
Thanks for the feedback. We appreciate it.